Michelle S.
Financial Services, 51-100 employees
More than a year
“Frustratingly slow interface”
Pros
nothing stands out in a positive way. I've been using this software for more than two years and at this point I keep asking management to bring these pages in house so we can stop relying on Q4. The only somewhat redeeming part is customer support. A few of the reps are truly amazing, while others can take up to 24 hours to get back to you.
Cons
Pretty much everything else is a problem. The interface feels slow, frustrating and far from user friendly. It really seems like no one with UX/UI expertise is involved because nothing appears to have been meaningfully improved or optimized in years, at least from what I can see. Every single action, whether it's adding, deleting or updating something, takes at least ten times longer than it should compared with any other software I've worked with. Anytime I need to update pages in Q4, it immediately ruins my day and that's honestly not an exaggeration.
Rating Distribution
Ease of use
3
Value for money
5
Customer Support
4
Functionality
3