Kyle S.
Hospital & Health Care, 500+ employees
Less than a year
“responsive support team”
Pros
the biggest reason I feel confident using this is the customer support. The team responds incredibly fast and is always on top of whatever you need, whether it's a small adjustment or a larger development request.
Cons
One thing I'd still like to see is the ability to make small edits to inspection questions and formatting, more along the lines of how Google Forms works.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Aaron K.
Oil & Energy, 101-500 employees
More than a year
“simple to use”
Pros
A simple to use platform that we can customize to fit our needs and it really helps even brand new maintenance techs feel more confident working on the equipment they service. We're able to provide step by step instructions along with pictures and videos for less experienced techs, while the more seasoned team members can skip ahead and complete work orders faster.
Cons
Since we were one of the first Oil & Gas companies using it, we also played a part in helping shape the platform so it worked better for businesses like ours. It wasn't a major downside but there was an initial learning curve and a fair amount of collaboration involved.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Ann S.
Logistics and Supply Chain, 51-100 employees
Less than 6 months
“top notch platform”
Pros
The customer service has been 10/10. We've received a true white glove level of service and the team is always quick to respond.
Cons
The UI/UX has room for improvement but we're actively working through that with their team and they've been very receptive and adaptable to the internal changes we've needed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10