Nicole O.
Oil & Energy, N/A employees
Less than 6 months
“helpful training and support”
Pros
The training sessions and how to materials are excellent, the technical support team is very helpful and the software is fairly user friendly overall.
Cons
Making changes isn't very quick or flexible. The software should be more customized to our company's needs instead of making us wait for updates or adjustments.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Barret J.
Oil & Energy, N/A employees
Less than a year
“Easy to navigate”
Pros
Once I got into the courses, the app was easy to navigate.
Cons
At times, locating the courses was frustrating. I had to check the notifications tab to find the enrollment information.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Katie P.
Recreational Facilities and Services, N/A employees
Less than a year
“detailed incident reporting”
Pros
Incident reporting feature is really useful because it captures a lot of detail.
Cons
Many of the uploaded documents still have to be processed through the SE team. It would be more practical if businesses could also have admin access since company details and needs can change from time to time.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
4
Functionality
6
Jeff B.
Oil & Energy, N/A employees
Less than a year
“maintenance record boost”
Pros
Using this program has been a great experience so far and I can even get to it from anywhere on my smartphone. Because it's so simple to use, we've been recording a lot more maintenance information that used to get missed from time to time when we were relying on paper.
Cons
When I'm checking the tasks assigned to me, I have to open each one to see which unit it belongs to. It takes a bit of extra time and is mildly frustrating but it's not a major issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Igi B.
Oil & Energy, N/A employees
More than a year
“handy mobile access”
Pros
Being able to use the app on my phone is really convenient and the whole thing feels very simple to navigate.
Cons
The downside is the number of notifications that come through every day can be a bit much.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
Jason F.
Construction, N/A employees
More than a year
“reliable support”
Pros
Easy to use and the support team communicates really well whenever needed.
Cons
I don't have any complaints about it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Matthew P.
Oil & Energy, N/A employees
More than a year
“well organized layout”
Pros
Everything feels well organized and simple to navigate. It's easy to use and I really appreciate the different levels of detail available for tasks and safety.
Cons
I haven't run into any issues at all. It's been perfect for what I need.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Carla S.
Construction, N/A employees
More than a year
“user friendly app”
Pros
Starting a new job usually comes with a learning curve but this product has been pretty simple to use since I joined. With a bit of training and the quick tips they send out, I was able to navigate it with little to no trouble. And whenever I can't locate something, there's always a rep available to help which matters a lot to me.
Cons
At this stage since I'm still new, there really isn't anything I dislike about the software. It comes across as quite user friendly and that's something I really value.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Brady B.
Oil & Energy, N/A employees
Less than a year
“flexible setup with excellent support”
Pros
Right from the start, the platform feels designed with usability in mind and it can be customized quite well to match each company's specific needs. I also saw a demo of the new custom form builder and that looks like it will be extremely useful. On top of that the support team has been excellent.
Cons
One feature I'd really like to have added is the ability to save filter presets when viewing columns. For example, when working in the "Action Items" or "Assets List," I apply filters to narrow things down. If I open an item to review it and then click the back button, all of those filters are cleared and I'm taken back to page 1. It would be a huge time saver if the system could remember the page number along with any applied filters. Since we use the platform to look up a lot of asset history, we end up spending quite a bit of time navigating back through those pages.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Heather T.
Oil & Energy, N/A employees
More than a year
“practical safety tracking tools”
Pros
Keeping up with safety documentation is pretty convenient with this product. It works well for managing live reviews, responding quickly to equipment maintenance issues and tracking whether employees have completed the required FLHA documentation.
Cons
Handling large batches of documentation or sending files to clients can take a while since the documents have to be opened and downloaded one at a time.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8