Anonymous
Animation, 51-100 employees
Less than a year
“effective reporting function”
Pros
It turned out to be a very easy system to use. It helped our staff report in a more effective way and gave our team clear visibility into employees working outside regular hours.
Cons
Honestly everything worked really well. We only stopped using it because we no longer have a night shift.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Tara S.
Non-Profit Organization Management, 1-10 employees
Less than 6 months
“made a noticeable difference in staff safety”
Pros
This software made a noticeable difference in staff psychological safety. We're spending less time trying to locate employees during emergencies, response times for potential incidents have improved and it has also helped with staff accountability and overall time management.
Cons
Something I'd still like to see in the company user history report for Report GPS is an option to display the nearest streets or avenues instead of only GPS coordinates. The coordinates are useful but in a field emergency there may not be enough time to backtrack and check each individual coordinate.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Rob F.
Renewables & Environment, 500+ employees
More than a year
“Easy to use after setup”
Pros
After the initial setup is done, using it day to day is pretty simple.
Cons
Automated alerts can't directly reach lone workers through their inReach or SPOT devices when a check in is missed. The automated calls to the worker's cell phone often don't help since they're usually outside cell coverage and unless the monitor has that worker's specific inReach programmed into their phone, there's no way to contact the inReach or SPOT device.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Rondi S.
Government Administration, 101-500 employees
Less than 6 months
“helpful support every time”
Pros
The customer service feels very personal and I really appreciated being able to troubleshoot directly with an actual person.
Cons
I havent come across anything to complain about yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Donna E.
Hospital & Health Care, 500+ employees
More than a year
“convenient online tools”
Pros
Getting this up and running for our CHWs wasnt too difficult and it's simple for them to use. The app works really well and the online tools have been very helpful too.
Cons
A downside is that the emergency button can be triggered pretty easily if the phone screen isn't locked.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Colleen M.
Hospital & Health Care, 500+ employees
Less than a year
“Logging in made simple”
Pros
Even though I only use the software one day a month, it still feels very user friendly every time I log in. It's easy to sign in, check in during the day and log out again when I'm finished.
Cons
Can't think of anything negative that I've noticed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Janette W.
Hospital & Health Care, 500+ employees
Less than a year
“reliable check ins”
Pros
Honestly it gives me peace of mind by noticing when I haven't logged out and then following up which is exactly the kind of backup I want.
Cons
It won't function without cell coverage and that's often the very situation where it would be needed the most.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jennifer B.
Hospital & Health Care, 500+ employees
More than a year
“responsive support”
Pros
Very easy to use with responsive customer support. Logging in and updating while on the go is very simple and convenient.
Cons
Nothing to mention here.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
Daniel A.
Paper & Forest Products, 500+ employees
More than a year
“Smooth workflow for mobile users”
Pros
Switching between the desktop and mobile versions is quick which has been a big plus. The customizable check ins are easy to use and genuinely very useful. I also really appreciate how simple the setup is for using inReach devices.
Cons
Sign in page feels a bit slow at times. It's not terrible but I do think it could be better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dayton P.
Recreational Facilities and Services, 51-100 employees
Less than a year
“excellent onboarding”
Pros
Training can be completed at the same time as setting up call out routing to multiple responders which is really practical. The onboarding support from their team was excellent as well.
Cons
One thing that could make it even better is having more options for contacting the user if they miss a check in. It would also help if the first responder apps could override silenced alarms and send a loud, distinct alert something that really gets your attention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Kyle F.
Recreational Facilities and Services, 11-50 employees
Less than a year
“reliable for our staff”
Pros
Our staff can use it without much trouble, at least when they actually remember to use it.
Cons
There was a bit of a learning curve at first especially making sure no one accidentally pressed the panic or emergency alert button on their devices or phones.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Andy F.
Oil & Energy, 500+ employees
Less than a year
“good for field work”
Pros
From a field user's point of view, the software is simple to use and easy to understand.
Cons
Works well with my team so I dont have any complaints.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Ian R.
Farming, 101-500 employees
More than a year
“Easily keeps track of workers' location”
Pros
Whenever someone from our team is heading out alone, we can turn the system on as needed. It keeps track of their location and flags any problems if they miss a check in which makes it very useful for lone worker safety.
Cons
The mobile app interface on the phone could be clearer and easier to navigate.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Brett K.
Hospital & Health Care, 500+ employees
Less than a year
“Very easy to use”
Pros
Using the app is very easy and I really appreciate the dashboard because it lets me review the history of where I've been.
Cons
The breadcrumb feature tends to use too much data and I don't always receive alerts when it's time for me to check in.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Curtis B.
Architecture & Planning, 500+ employees
More than a year
“quick to install”
Pros
Quick to install and get running and it's very accurate while staying simple to use day to day.
Cons
It could use a clearer warning right before an alert is sent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Andy P.
Oil & Energy, 11-50 employees
More than a year
“handy app for field work”
Pros
Pretty easy to use and having the app right on my phone makes it really convenient.
Cons
Frustrating that it only works where there's cell service and in our field areas we run into a lot of dead zones.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Jerome W.
Transportation/ Trucking/ Railroad, 500+ employees
Less than a year
“great choice for field monitoring”
Pros
Delivers dependable monitoring, is easy to use and saves managers a lot of time when overseeing employees in the field.
Cons
Getting everything configured for all users, monitors and groups takes a decent amount of effort at the start. Once it's fully set up though, it performs very well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Alanna C.
Hospital & Health Care, 1-10 employees
Less than a year
“fits well into our day to day routine”
Pros
It fits well into our day to day safety routines.
Cons
I have to keep mobile data turned on on my iPhone and the ongoing data cost gets expensive.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Kari M.
Medical Practice, 500+ employees
More than a year
“Uses a lot of data to work”
Pros
Using the phone app works well and it's simple to use as long as you have a data plan.
Cons
One issue nurses keep mentioning is that it uses a lot of data on their personal phones especially since IHA doesn't provide a work cell or data access. It would also help to have a reminder ding or alarm so check ins aren't forgotten.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
4
Functionality
7
Cheryl B.
Hospital & Health Care, 500+ employees
Less than a year
“helps me feel more secure”
Pros
Having SafetyLine with me really helps me feel more secure while I'm out working. Dealing with sketchy clients and bad weather can be stressful and this gives me extra peace of mind and takes a lot of that stress away.
Cons
Only problem I've had is actually my own fault because I sometimes forget to end the monitoring session. Since I don't usually carry my phone packed away with me, it has led to my contacts getting called and everyone freaking out trying to find me. Lol
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9