SMS Valet Reviews

“frustrating pickup process”

Pros

Dropping off my vehicle at the airport before my flight was convenient and the text messaging feature was a nice touch.

Cons

Getting my car back was a terrible experience. I called customer service because I wasn't given any way to request pickup ahead of time and they told me the option was on the website. You apparently have to click cancel just to request a pickup time if you can't enter a return flight. It took a long time and other people were helped before me.

“very user friendly”

Pros

Right away, the biggest advantage is how user friendly the program is. It can be customized to fit our team's specific needs which has been really valuable. We also love being able to give customers the option to let us know ahead of time when they're ready to leave and that has made our operation run much more efficiently. It's quick to learn, simple to use and the reporting tools are detailed enough to cover everything we need.

Cons

The one notable gap is that there still isn't an iOS app. I understand Apple's retail royalty structure isn't exactly favorable but it's still something missing. Paper tickets also end up costing more. In higher volume environments, the system is harder to manage without bringing on extra staff so it's not really a good fit for accounts handling a large number of transactions. Keeping everything running takes more people and more labor.

“Loaded with useful features”

Pros

Compared with similar tools, this one offers a lot more add on functionality which really makes it stand out. Features like advertising management, live chat, remote access controls and summary reports give it an advantage over others in the same category.

Cons

Only downsides I noticed were the lack of a free trial and the fact that there's no iOS app available. Other than those two points, it has been excellent.

“efficient valet operations”

Pros

No matter your level of technical ability, this is very simple to use. It has simplified our day to day operations and made everything much more efficient. It includes all the tools you would want for the valet industry and the reporting options are excellent since they can be customized to fit whatever you need.

Cons

I wish you could create new locations on your own. That said, their customer service team and staff are always available to jump in and help even at the last minute.

“All our guests love using this”

Pros

Across all of our locations, this has felt like a premium product and our guests really love it. It captures more supporting data for revenue than any other option we've used. The SMS feature is very simple to use and helps us give clients a better overall experience with a fast, secure way to pay for and request their car.

Cons

If I had to point out one thing that's missing, it would be the absence of an iOS app. I understand that Apple Store fees aren't exactly fair but since 99% of our employees use iPhones, having an app they could use on their personal devices would be a big help.

“parking just got better”

Pros

Using this has been incredibly easy and it's made life a lot simpler for my team, my client and their guests.

Cons

Honestly, I haven't run into any problems with the software. I've really appreciated the improvements they've made over the past six years and it feels like it keeps getting better week after week.

“standout support”

Pros

Getting this integrated with our valet service went off without a hitch. The company also provided hands on vendor training along with full time support which made the whole process even better.

Cons

Whenever I shared feedback, it was taken seriously and the company has continually stayed ahead of industry demands through custom upgrades and ongoing improvements.

“accurate reporting capabilities”

Pros

From the start, SMS Valet has been very user friendly and simple to work with. Their team is consistently quick to respond to our staff and always willing to go the extra mile to support what we need. We've used comparable products before but none of them matched SMS Valet when it comes to accuracy, reporting and overall visibility.

Cons

Like any platform, there's still room for improvement. The reporting options could be expanded further to make integration with existing customer systems even smoother than it is right now.

“Redefined valet operations for us”

Pros

This software has genuinely changed the way our industry works. Tasks that used to be manual, repetitive and time consuming are now handled through one comprehensive system. It offers strong support and makes it simple to keep track of hours, ticket counts, revenue and more. I'd absolutely recommend it.

Cons

I only really have two downsides to mention. First, it costs more than using traditional paper tickets. Second, at very high volume locations, it can be tough to manage efficiently without bringing in extra staff.

“super easy to use”

Pros

Both the guest and our team feel like the system is very easy to use but the biggest reason it stands out is the guest experience it delivers. That experience is exactly why I can see this becoming a standard part of our parking operation.

Cons

The only enhancement that would really help our parking operation is adding integration for pre paid parking options.

“helpful service boost”

Pros

It has really helped us add another layer of customer service for our customers while keeping their expected wait time as low as possible. Another big plus is the wide range of reports it gives management to work with.

Cons

This app tends to be a better fit for slower accounts or locations. In very busy places, it can become a bit of a hassle to manage.

“Keeps everything up to date”

Pros

The software simple to use and being able to take pictures of damage right in the process is a big plus. I also appreciate having real time access to different reports and customer feedback which helps keep everything visible and up to date.

Cons

There were some expected transition related challenges along with occasional glitches. The change can feel overwhelming for both staff and customers at first but proper preparation and acknowledging the adjustment has made a big difference.