Synergee MAINTENANCE MANAGEMENT Reviews

“responsive team”

Pros

Right from the start the software was easy to read and adapt to our internal system. The connection between software tools is simple and the technical team is attentive and responsive. They really listen and act like a reliable partner, always working to provide better service, like LUMINEM.

Cons

No real opinion on drawbacks since I'm not a direct user of the software.

“Simplified workload”

Pros

This tool really cuts down the workload since everything is organized by store.

Cons

The full overview is gone now and only appears by contract type.

“great daily performance”

Pros

Day to day performance tracking is very useful and working with a clearly defined budget for the upcoming period really helps with planning. I also appreciate being able to monitor the operation's cash flow closely.

Cons

Nothing major to point out. The only minor issues came from our own specific setup especially around our multi countermark requirements.

“Too time consuming”

Pros

It's an extremely complete system. Synergee offers a very wide range of possibilities across all its modules. Since my team is quite small though, it's impossible for us to take advantage of everything because entering all the data takes a lot of time.

Cons

In the real estate module there's no way to generate a list of rents currently paid. There's also no option to split rent into two parts, one with VAT and one without it. In shopping centers, part of the rent is a fee subject to VAT, while the other part is not so that limitation is a problem. Moving from Retail Drive to Synergee also changed the way equipment and some data are viewed especially with the tags that were introduced in the meantime and that made some of our information a bit confusing. Over time, the tag system becomes clearer but the folders we had created for photos were deleted which is really not ideal for us.

“easy to use”

Pros

The platform is easy to use, both for our team and for our service providers.

Cons

We haven't run into any real weak points we just don't have enough time to make full use of all the features.

“Quick rollout across the company”

Pros

Rolling out this program across our network completely changed how we look at store performance. After a fast and efficient go live and deployment, our managers now have a relevant, immediate and simplified view of their results. The tool is very user friendly and quick to get started with. Since launch, an additional module for store upkeep and maintenance has also been added which has made the platform even more complete.

Cons

Since the tool was introduced there have been many adjustments and additions. We regularly refine how certain KPIs are highlighted and these changes are usually implemented very quickly thanks to the support team's responsiveness and availability. The only real downside is that the depth of the dashboards and reports does not make them especially convenient to read on mobile.

“interface is a bit confusing”

Pros

For most part its been working well.

Cons

Getting started feels a bit awkward since the interface isn't very well organized. The logic is very IT oriented and not especially user friendly.

“fits our line of work well”

Pros

The setup was quick and using it day to day feels simple as well. It's a solution that fits our line of work really well.

Cons

Communication can be tricky at times especially since the emails are sent separately.

“simple data entry”

Pros

Entering information is simple and convenient.

Cons

I think that the queries tend to run a bit too slowly.

“User friendly interface”

Pros

Its interface is very user friendly, reports open quickly when needed and the system feels reliable overall. It's also simple to use on a day to day basis which makes the whole experience pleasant.

Cons

One thing missing is the ability for users to build live queries themselves and there's no access to the data model (cube).

“useful alerts”

Pros

Some features that make the biggest difference are the deadline tracking with alerts and the invoice extraction with analytical breakdowns for accounting integration and payment. Overall, the solution is fairly easy to use.

Cons

That said the implementation process was long and frustrating. Bringing in our analytical allocations every quarter is not very easy. I still have to rework the file sent by our management control team before I can upload it to the platform. There are also so many features that users can easily feel lost. On top of that, integrating the tool with our current file based processes has been difficult.

“excellent for property contract management”

Pros

This app does a really good job of helping us manage a large number of real estate contracts as well as our entire property portfolio.

Cons

The automatic renewal of commercial leases could be developed further.

“flexible lease management”

Pros

The lease management side feels pretty flexible to me.

Cons

I don't think there are enough reports and they're not very accessible either.

“very simple to work with”

Pros

Overall, the software is easy to use and user friendly across the board.

Cons

Its preventive tab could be improved. Right now, you can't search for a quote or an invoice by entering its number in the search bar and it's also not possible to save one document for multiple clients at the same time.