TeamDynamix ESM Reviews

“solid integrations”

Pros

Integrations works well and the support team has been really helpful whenever we've needed them.

Cons

A few basic features still feel missing. For example, form fields such as location don't automatically pull in data from the user record.

“User friendly client portal”

Pros

The client portal is simple to use and user friendly.

Cons

Getting the reports I need takes too many extra clicks which makes the reporting process feel really frustrating.

“insightful reporting”

Pros

Reporting in this app is very flexible. It makes it possible to build dashboards that are actually meaningful and the reports also help uncover problem areas that might have gone unnoticed otherwise.

Cons

When we first bought it, the user experience was not especially impressive although that has been improving.

“packed with useful features”

Pros

Using it day to day feels very simple and the wide range of features really helps with tracking and managing important issues and processes effectively.

Cons

There are plenty of strong features overall but a few of them could use some small refinements to make the product feel completely polished.

“flexible ITSM with strong admin control”

Pros

Its ITSM side really delivers especially with workflow tools, attribute dependencies and the ability to collaborate with others inside the platform no matter what level of access they have. Another big plus is how flexible it is for admins. There's very little training needed and administrators can still make and manage changes on their own with a lot of control.

Cons

PPM module still needs to mature a bit before it can catch up with many of the standout capabilities already available in the ITSM module.

“limited API access”

Pros

They cover the core essentials well and the team does a good job of rolling out features and updates that users actually ask for.

Cons

The API could be better and the asset management side is missing a bulk or "mass delete" option.

“easy to create shared ticket applications”

Pros

The usability is solid and it lets us create shared ticketing applications that other departments can use as well.

Cons

There are still some limitations in the software so we've had to submit quite a few enhancement requests.

“helpful tools that deliver”

Pros

Everything gets done the way it should and their team is genuinely helpful. I've found their tools to be very useful across the board.

Cons

At the start, it was a bit confusing to figure out but they've supported us a lot and helped us through it.

“daily must have for meetings”

Pros

I rely on it every single day to get my job done and it is essential to the way I work.

Cons

I depend on the reporting and planning features in all of my meetings.

“works well for us”

Pros

One thing that has worked really well is that different departments across the college, like HR, IT and Finance, can each have their own ticketing app and tickets can still be transferred between them without much hassle.

Cons

A downside is that the sandbox environment tends to get overlooked during training and setup, while people are usually directed to work in the production environment instead.

“my review”

Pros

What really works well is its reporting capabilities and the client portal is also very user friendly. It also comes with plenty of features and customization options which makes it easier to customize the platform to fit your organization's specific needs.

Cons

One frustration is that the UI tends to open new windows for most clicks which is not ideal. There are also a few quirky functionality decisions, like surveys not being sent until 24 hours later. I'd also prefer a simpler way to manage parent and child ticket relationships.