The Receptionist for iPad Reviews

“instant visitor alerts”

Pros

After our recent move, the new building turned out to be far too large for the admins to keep running around letting employees know when visitors had arrived. The instant notifications have been a huge help.

Cons

Sometimes, the printer connection can be a little tricky to deal with.

“Very easy to use”

Pros

The check in and check out process is very easy and I can easily add or remove anything I don't need on my side.

Cons

At first, I wasn't a fan of all the iPad updates but that's pretty normal when you're dealing with newer technology.

“useful logging”

Pros

At our concierge desk in a multi tenant high rise, it adds a polished, professional feel while also letting visitors check themselves in with little to no assistance. It notifies the tenant as soon as their guest arrives, keeps a visitor log for our records and takes a lot of pressure off the concierge staff whenever people come in.

Cons

I cant think of any major downsides.

“quick to setup”

Pros

Adding users is simple and it makes it easy to monitor when people sign in and out. It also prints name badges for guests which helps make them clearly identifiable.

Cons

At this point, I really don't have any complaints. It does exactly what it's meant to do.

“flexible welcome forms”

Pros

Checking clients in for each visit is very simple and I really appreciate how customizable the buttons are. It's also helpful that they can complete a welcome form during the process.

Cons

One of my buttons includes a question where clients have to enter how many sessions they have in one day. When they select 1, the system still makes them go to the next question even though that follow up is unnecessary for them and only relevant to people booking multiple sessions.

“appointment control that delivers”

Pros

Keeping full control over my patients' appointments has made a big difference and it lets me handle a lot of office tasks without much effort.

Cons

There's honestly very little to complain about. I pretty much enjoy everything about it.

“reliable tracking”

Pros

It has been very useful for managing and tracking all the volunteers on our school campus. It also becomes especially valuable during emergencies because we can quickly access a complete list of everyone on site and make sure we have an accurate head count.

Cons

The only downside is that if you want visitor name badges or labels printed in full color, the cost is pretty high. I really wish there were a more affordable option for that.

“my review”

Pros

Getting started with the software is very easy so the setup process is fast and doesn't take much effort.

Cons

Pre registering visitors could be a bit easier although after doing it a few times, it becomes really quick.

“Front desk game changer”

Pros

Before we started using this system, I was basically acting as the receptionist and clients were often unsure whether their stylist had been notified that they'd arrived or if they should just head back. This has really organized our business and brought us to the next level. I'm a lifelong customer!

Cons

Something I'd still love to see is instant replies through text messaging since we don't use the email feature very often.

“helpful for daily work”

Pros

This software really helps with my day to day work and makes everything simple to use on the job.

Cons

Honestly, there isn't anything I dislike about this software.

“clean design”

Pros

The look and feel, the quick setup and how simple it is to use have all been excellent. It's a very good product.

Cons

Nothing to point out right now. We may come across something later on.

“easy to configure”

Pros

You can configure it however you want and we've set ours up to be short and quick.

Cons

I can't think of anything about it that I don't like.

“Does its job well”

Pros

Once everything is configured, it simply does its job. I never need to walk anyone through it, visitors can use it without confusion and the staff notifications come through consistently.

Cons

Every now and then some of the solutions seem a bit pieced together but I've still been able to handle every setup request with a fairly simple process.

“quick to adopt”

Pros

Setup was very simple and using it is just as effortless. The interface is very user friendly and when I introduced it to the employees, they understood how it worked almost immediately.

Cons

Nothing negative to say about this software.

“handy delivery tracking”

Pros

Being able to see who is coming into the office at different times has been really useful. It also helps us keep track of deliveries and I appreciate that visitors can leave notes as well.

Cons

Everything has been working well up to this point and I honestly haven't run into anything I dislike.

“fast response time by support”

Pros

The system has been incredibly reliable, with excellent uptime and the support team has always responded quickly whenever any issue has come up. Having guests sign legal waivers before their badges are printed is also a really useful feature.

Cons

Switching between different sites can feel a bit convoluted.

“Useful connected check ins”

Pros

Having several features in one place has been a huge plus. The biggest win for us is the check in function. It removed the need to bring on another administrative staff member while still helping clients and providers stay connected and up to date. Being able to review practice documents and sign them right there on the spot is fantastic and makes things much simpler for our clients. There's no longer any need to deal with complicated portals. It's also really helpful that the system sends a copy of the completed paperwork directly to the client.

Cons

One thing I'd still like to see is a timer option so the app could close itself automatically. Our iPad stays on all the time and it's frustrating that we can't have it shut off on its own.

“Faster visitor screening workflow”

Pros

Using this program helped us bring our visitor management process in line with U.S. export requirements for international guests. The software lets us capture both U.S. and foreign visitor ID information at check in which makes it much faster to identify foreign visitors and cuts down the amount of time customers and clients spend waiting in the lobby.

Cons

From a broader compliance perspective, it would be helpful if it could connect with additional search engines, such as the U.S. Consolidated Screening List (CSL), to better support integration with our compliance program.

“flexible updates”

Pros

Getting it up and running is easy and making changes on the fly is just as simple.

Cons

It does feel a bit expensive for the number of contacts we handle at our site.