The Receptionist for iPad Reviews

“secure visitor management”

Pros

Using this sign in software has made visitor check ins simple, while also keeping the whole process efficient, secure and well monitored.

Cons

A few additional customization options would make it even better by helping customize and organize the process more for specific situations.

“user friendly check in”

Pros

Getting started with it was easy and having the option to reach the provider by either phone or email is a nice touch. It has also stayed dependable the whole time, with no glitches or issues.

Cons

The price runs a little high. I'd definitely like to see it become more affordable though it's still worth keeping for now.

“Customizable messages”

Pros

After expanding our office and adding more clinicians who meet with clients, This helps us know right away when someone is waiting in the lobby. There's no more guessing or having to check twice. We also really appreciate being able to customize the check in message so it feels warm and welcoming. It's very user friendly as well.

Cons

One thing I'd really like is a more affordable device option that is dedicated only to running The Receptionist. At the moment, I'm using one of my own older iPads.

“great check in experience”

Pros

The guest experience has been excellent. It's very user friendly for visitors checking in and has helped cut down on confusion in the office especially when multiple people might otherwise go greet the same person.

Cons

It doesn't always adapt well to exactly what we need. For example, depending on the type of button being used, the back office may not be able to "claim the visitor." When that happens, we end up back in the situation where more than one person gets up to answer the door. There's also a bit of a learning curve when it comes to understanding how the back end system works.

“reliable visitor logs”

Pros

It keeps a daily record of everyone who checks in. Since we operate in an ITAR facility, that kind of tracking is required for reporting so it's been very valuable for us.

Cons

I haven't come across anything to dislike about the product. It has fully met all of our requirements.

“Helpful alerts”

Pros

One feature our practice really appreciates is the instant notification clinicians receive when a client checks in on the iPad. It keeps handoffs running efficiently and helps everyone manage their time better throughout the day. We also really value the option for clients to leave feedback about their visit right on the iPad since it gives us useful insights and helps us keep improving the service we provide.

Cons

We don't have any drawbacks to mention about it or the system currently in place.

“good for tenant notifications”

Pros

Our building needed a way to handle visitors without having a live receptionist at the desk and this has been exactly the right solution. We still wanted tenants to be alerted when a client or customer arrived and it does that perfectly. Another big plus is package notifications. As soon as a package comes in, tenants get notified immediately by email or text message, depending on what they prefer so they can pick it up right away. It gives us peace of mind knowing our tenants are still being looked after even when no one is physically at the front desk. It's also cost effective, simple to program and update and the customer service has been excellent.

Cons

At this point we really don't have any complaints. There was a brief outage after an update but the team resolved it quickly and kept us informed the whole time with status updates.

“easy to use interface”

Pros

Right from the start, the interface feels user friendly, the pricing is reasonable and the customer support has been solid. The sales team has also been very helpful whenever needed.

Cons

Right now it only works with Apple devices. I'm hoping support for other operating systems gets added eventually so the hardware costs can be lower.

“Budget friendly tool”

Pros

The functionality and pricing have been a really good fit for us. As a small to mid sized nonprofit, it stays within our budget while still covering everything we need.

Cons

It has done exactly what we needed it to do. We haven't had any issues with the product or with customer service.

“Limited controls”

Pros

It does a decent job of collecting a customer's name, email, phone number and using voice prompts during check in.

Cons

This app doesn't handle phone number capture properly, there's no option to send SMS messages only to specific customers, you can't log customers out unless it shows they had an appointment and the analytics are pretty limited.

“time saving app”

Pros

From the start, the program has been very user friendly and it really helps my workday run more efficiently.

Cons

There's honestly not much negative to mention, it could use a few small tweaks but the issues I've noticed are very minimal.

“quick setup across our plant”

Pros

Getting this up and running took no time at all. It was first shown to us as a demo and we ended up rolling it out throughout our entire plant.

Cons

I haven't run into any issues. It was simple to use, quick to set up and connected to our MDM without any trouble.

“Fast check ins”

Pros

Really simple and efficient to use and it does exactly what was promised.

Cons

The setup took quite a while so the installation wasn't as fast as I expected.

“wide range of customization options”

Pros

Setting it up is simple and it's very user friendly overall. Visitors move through the questions without any trouble and the customization options were a big plus.

Cons

Since the iPad stays on all day, the battery drains pretty fast.

“reliable front desk choice”

Pros

This app has been a solid front desk solution overall.

Cons

I haven't run into any major downsides with it so far.

“Leaves a professional first impression”

Pros

Right from the first interaction at our showroom, it has helped us work more efficiently and gives visitors a much more professional impression of our company.

Cons

Nothing stands out as a downside. It fits our needs exactly as intended.

“Visitor sign in works well”

Pros

Managing this system has been very simple. Our marketing team had no trouble creating a branded cover page with our logo which was a nice touch. Visitors quickly understand how to use it and one feature we really appreciate is the backup notification option. If the original person doesn't respond to the guest alert, their assistant or another team member can be notified so no one is left waiting. Making updates in the back end of the app is also very uncomplicated.

Cons

The only issue we run into is occasionally forgetting to leave the iPad plugged in overnight but that's completely on us and not a problem with the app : )

“reliable virtual front desk”

Pros

Having everything in one simple, connected system works really well. It acts as a virtual receptionist for visitor check ins, alerts employees when their guests arrive and also does an excellent job of screening out anyone without an appointment.

Cons

We really haven't run into any meaningful issues.

“Reduced guest wait time”

Pros

Being able to respond to visitors quickly has made a big difference for us and our guests spend very little time waiting. Since we don't have a dedicated front desk person, The Receptionist has been incredibly helpful in handling important visitors.

Cons

It is extremely methodical and it's clear the team has thought through just about every detail for a wide range of business needs. It's honestly one of the most thorough apps I've ever used. I have no complaints!

“affordable tool”

Pros

A really good option for anyone buying an iPad and it doesn't cost too much.

Cons

There arent any cons to add here.