Anonymous
Not Specified, N/A employees
Less than 6 months
“real time reporting boosts operations”
Pros
Real time reporting has been a big plus for us. It's helped our team keep up with field operations and stay on top of everything as it happens.
Cons
Getting it implemented wasn't simple and it took some effort for our field staff to adjust to it.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Madison L.
Oil & Energy, N/A employees
More than a year
“simplified workflow”
Pros
This app covers all the important functions I need and the system is feels great to use.
Cons
One thing I'd like to see improved is the ability to update older forms. It would be helpful to have an option to go in and edit those forms directly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Alan Michael A.
Environmental Services, N/A employees
More than a year
“app takes too long to load”
Pros
Using the app feels easy and moving through the different sections is simple.
Cons
If I'm working on several reports back to back, the app version takes too long to load. I can switch to the website and get much faster load times.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
6
Functionality
8
Janine C.
Oil & Energy, N/A employees
Less than a year
“Outdated reporting”
Pros
It covers basic functions well enough for most part.
Cons
Even after paying for the reporting and analytics module, the data it provides is basically useless. Any configuration changes or customizations still have to go back to the developers which is frustrating. There's also no way to scale notifications by severity or set them around specific criteria. On top of that the classification categories are poor and don't line up with industry standards. Overall, it feels decades behind other software in this space.
Rating Distribution
Ease of use
10
Value for money
4
Customer Support
2
Functionality
2
Robert M.
Oil & Energy, N/A employees
More than a year
“quick access to every document”
Pros
Whenever I need information or a document, I can pull it up right away without any trouble.
Cons
Up to this point, I really haven't run into any problems with the app or the program.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Allison L.
Oil & Energy, N/A employees
More than a year
“professional reports in real time”
Pros
Even people on our team who aren't comfortable with computers, phones or other electronics can use this without much trouble which says a lot about how user friendly it is. It works really well on mobile job sites and the instant, just in time reporting helps us cut down reporting time for clients quite a bit. Another big plus is being able to attach photos and documents right away. I also really appreciate that we can create both preliminary and final reports that come out looking polished organized and professional.
Cons
Something I'd still like to see improved is the forms area. It would be helpful to have dropdown options linked to specific categories, more of an if this then that setup. It would also be useful if forms could be saved as drafts so users could keep adding to them, revising and signing throughout the day while getting real time notifications, then finalize everything at the end of the day or shift while still keeping a searchable final draft history similar to incidents. That kind of functionality would be especially valuable for safety permits like confined space, working at heights, hot work and MOCs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Luis H.
Oil & Energy, N/A employees
More than a year
“handy for project tracking”
Pros
Pretty easy to use and it works well for managing projects.
Cons
The app version doesn't include all the same features and options.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
10
Functionality
8
Thelma B.
Oil & Energy, N/A employees
Less than a year
“responsive team”
Pros
Right from the start, the integration went really well. The team have always been very willing to add features or adjust a form whenever we've needed it. The software is user friendly for employees to work with.
Cons
Honestly I'd like to see is more convenient filtering options within the document screens.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Doug G.
Oil & Energy, N/A employees
Less than 6 months
“packed with useful tools”
Pros
There's a lot built into this software especially the user messaging and reporting tools and that gives it a lot of value.
Cons
It can feel a bit overloaded with features so figuring out how to use everything can be somewhat overwhelming at first.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
10
Functionality
8
Michelle K.
Computer Software, N/A employees
More than a year
“customer support is excellent”
Pros
The customer support team is excellent, interface is simple to work with and the output is useful and relevant. It also delivers strong value for the price and the functionality keeps expanding with ongoing improvements.
Cons
I really haven't run into any problems so far. Since it's a newer product, it's still evolving but updates are released often.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Emily S.
Oil & Energy, N/A employees
More than a year
“live reporting that delivers”
Pros
Reporting feels completely transformed with this software. It's very user friendly and easy to use. The product is high quality and has genuinely helped save lives through real time reporting and communication at the click of a button. It also offers plenty of options that help improve the functionality and overall quality of your service. Definitely a must have and I would absolutely recommend it. On top of that the customer service is excellent and the staff is friendly and helpful when getting started.
Cons
After using this software for the past two years, I still haven't come across any problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Juan R.
Oil & Energy, N/A employees
Less than a year
“simple step by step reporting”
Pros
Its interface is easy to use and its simplicity makes it possible to enter information step by step without losing anything before it's saved.
Cons
Uploads can take more time than expected when the internet connection is weak.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
8
Functionality
8