Albi Reviews

“Expensive training, poor value

Pros

To be frank, it's been more trouble than it's worth. We're always dealing with glitches and the information it provides is often incorrect.. On top of that you have to pay extra for training after buying the program. Total waste of money.

Cons

They aren't very transparent upfront. It's hard to get someone on the phone and it's too expensive.

“Incredibly reliable for years

Pros

The most impressive thing about Albi is how incredibly reliable it's been for our restoration business. For almost four years it has managed our projects and client info perfectly without any technical problems or downtime. It reliably handles everything from tracking jobs to customer communication which is essential in our fast-paced line of work.

Cons

There's very little to dislike, my experience has been overwhelmingly positive. The only small annoyance is being logged out automatically after being inactive. I get it's for security but it can interrupt my workflow when I just step away for a minute and need to check something quickly. It's a minor thing compared to all the benefits though.

“great company-wide project visibility

Pros

I love how a single project is connected and visible across the entire company.

Cons

Nothing against the software personally I just need to spend more time learning it to get comfortable.

“amazing customer service

Pros

The customer service team is unlike any other I've dealt with.. they're genuinely friendly and always go above and beyond. It really feels like they care.

Cons

Wish we could do more customization and actually remove features we don't need instead of just being able to disable them.

“Easy tool with tons of features

Pros

It's an easy-to-use product with tons of features that make scheduling, documentation and invoicing simple.

Cons

It's a lot to take in at first but after a week of using it, it became much easier.

“Flexible and great support

Pros

This software is so flexible and can be tailored to how we run our company. I love that they've thought of everything and have a solution for anything we need to track. The customer service is amazing and I appreciate that they're still working to improve an already great product. It gives me peace of mind knowing they'll grow with us.

Cons

Price is steep especially for a small startup like ours. We're not fans of the per-user pricing model.

“simple contract tracking

Pros

What I find really useful is how we can send contracts to customers and then track whether they've been signed, all through Albi and email.

Cons

I'd really love the option to send a text directly from Albi. Some customers prefer texting over phone calls and it would organize the process. Or even just the ability to save a contact directly to my phone from Albi would help.

“Smooth customer tracking

Pros

Love how easy it is to keep track of my customers and link their personal info to the company profile.

Cons

Wish I could look at a company profile and see a list of all the employees linked to it.

“saves time eliminating duplicate work

Pros

For our day-to-day work, Albi is fantastic. Its amazing how easily our existing paperwork translates into the system, it just makes sense. This has saved us so much time by cutting out duplicate admin tasks, and having the whole team access job information in one place is a game-changer

Cons

The initial setup was a real headache. Importing our old data was a major hurdle, I spent nearly three days trying to format a spreadsheet to no avail and we eventually had to type everything in manually. The QuickBooks integration also isn't working well for us, leaving our historical data messy with no easy fix. Sometimes, it feels like the features weren't quite built with real-world, messy data in mind, which can be frustrating.

“great mobile and web versions

Pros

Very nice mobile app and the web version is very user-friendly.

Cons

A few of the mandatory fields feel repetitive.

“Love the organized daybook

Pros

The best part is the daybook and how organized everything is.

Cons

It's very difficult to get an accurate floor plan of a chamber. You can only see the total square footage after it's drawn, you can't see the individual length and width. Also pictures taken directly in the app never upload, I always have to take them with my phone's camera and upload them separately later.

“well-structured layout

Pros

I like having access to all the application's functions and its well-structured layout.

Cons

We have quite a few team members whose first language is Spanish and I haven't found a setting that allows the application to switch languages. I apologize if the setting exists and I just missed it.

“simple tool with centralized customer data

Pros

The whole team loves that they can see any customer they need to, all in one system. And the fact that Albi is so straightforward makes it even better.

Cons

I'd really like a feature to text directly from the app which isn't available right now. Some of our customers prefer texting and it's a bit of a workaround to get the number to text them elsewhere.

“Responsive support team!

Pros

It's very user-friendly, customizable and if you email them they respond immediately.

Cons

There's nothing I don't like. I'm always happy to give constructive feedback if it helps improve something but at this point I'm genuinely pleased with everything.