D-Tools System Integrator (SI) Reviews

“perfect project tracking”

Pros

Keeping tabs on projects, equipment and their current status was very easy. It was also simple to see exactly what stage an opportunity or project was in at any given time.

Cons

Adding extra details such as installation notes wasn't very easy and handling task management and scheduling inside the system felt tough as well. We ended up finding other products that managed those areas more efficiently.

“Complete system for Process Management”

Pros

I really like that everything is in one place from the docs to the installation files. It saves me so much time since I can find what I need right away without jumping between different places.

Cons

Based on my experience I have not really found any major issues or significant drawbacks to complain about.

“Offers a full business solution”

Pros

D-Tools provides an excellent solution for system design and documentation that really helps boost sales plus the platform makes it easy to create professional proposals and streamline the entire design process which has definitely improved our business efficiency.

Cons

Support response times could be faster and getting estimates for products or tasks takes longer than I'd like. I feel like the whole process feels a bit sluggish when you need quick answers or pricing information.

“Leading tool for Software Integration”

Pros

The pipelining feature really stands out as it easily integrates everything and makes tracking resources so much easier. Field service management has become much more organised since I started using this.

Cons

From price point I feel like it could be more budget friendly but overall it's still worth the investment

“Top Rated tool in the industry”

Pros

This platform covers so much with its database and still lets me customize it to fit our exact needs. Managing user groups is now also simple and the server client setup runs smoothly without hiccups. The workflow rules make our processes faster and more organized while purchase order management and scheduling keep everything on track plus resource management with job costing gives us a clear view of project expenses and mobile access for our site installers has been a game changer and the open API makes connecting with other tools simple and hassle free.

Cons

The interface could use a fresher look and smoother navigation and it would be great if all data fields were available everywhere instead of being locked into certain reports or sections as it's frustrating when I have to dig around just to find the information I need.

“Flexible and essential for years”

Pros

It's been a core part of our business for a long time. Even though we don't use every feature on every project the flexibility still makes it useful because we can rely on at least the basic functions for every job.

Cons

Getting it fully integrated into the business does take time and it also needs a certain amount of ongoing maintenance. I'd also love to see the community items brought back since those were often more accurate than the manufacturer information. On top of that the Service Ticket and CRM features could use some improvement. It would also be better if the mobile version were a true app and not always dependent on an internet connection.

“Strong Data Handling, Effortless Integration, and Exceptional Support”

Pros

I think the data handling is rock solid and the secure interface gives me real peace of mind. Also I am impressed with the design tools and how easily it installs on mobile devices. The purchase order features work exactly as I need and the workflow rules keep everything running smoothly. User roles are well set up so managing permissions is simple. Job costing and timesheets are detailed and easy to use, and handling revisions or change orders is seamless. Everything can be customized to fit our needs perfectly. The open API makes integrations effortless and connecting with third party tools works without a hitch. Plus their support team has been outstanding whenever I have needed help.

Cons

I'm enjoying it so far, but theres still room for improvement. The interface could be made more easier to use, and some features could work a little better with more updates

“Support that never shows up”

Pros

I noticed that it does come with useful features and drawing tools but support is basically missing.

Cons

The biggest problem is the lack of support. We paid for annual support yet no one is available when help is actually needed. If you need to send out a proposal, you can end up waiting hours for a response and by then you're usually already tied up with something else.

“Client design saves time”

Pros

Being added as a collaborator lets me handle my clients' design and quoting work without making them do all the heavy lifting themselves. I can jump in and take care of their design needs whenever it fits my schedule which has been a huge help. It saves my clients both time and money and I absolutely love that.

Cons

Nothing to complain about. It has supported our process really well.

“Was easy to set up”

Pros

D-Tools trial installed smoothly on both Mac and Windows without a single issue. Resource management has been a huge help in keeping my daily workflow on track and the finance tracking makes it easy to stay on budget. Time tracking is another feature I use all the time and seeing it laid out in a Gantt chart makes everything so much clearer at a glance.

Cons

Portfolio management is not available which is a real limitation and the Kanban project methodology feels clunky and could definately use some improvements to make it more user-friendly.

“Strong performance”

Pros

Right away, this tool brings major performance gains along with system design and productivity upgrades that help system integrators run business processes more efficiently and improve profitability. I like that it builds new functionality on the System Integrator platform architecture while also extending its cloud infrastructure and it adds powerful business intelligence and visual reporting so owners and managers can better understand and manage the key parts of an integrator's business.

Cons

no cons.

“Packed with powerful features”

Pros

There's an incredible amount you can do with this program. At every turn, I keep discovering capabilities I didn't even realize were there before. It's definitely a very powerful piece of software.

Cons

At the same time, it's really easy to get lost in the program. It honestly feels like learning a whole new language. Anytime I need to complete a task, I end up asking a ton of questions to people who already know the system. I wish it were simpler but considering how powerful and powerful it is, I can see why it isn't.