Divalto Field Service Reviews

“Needs work!!”

Pros

We have been using it since 2020 and during our time we have consistently met all payment deadlines and remained diligent in our use of the platform. However, due to internal structural changes, we requested a revised offering to better match our current needs but their response was so off putting!

Cons

They proved inflexible, hiding behind stiff contractual clauses and showing no willingness to listen to our commercial concerns... only offering to address our long-standing usability issues after we initiated contract termination. This lack of flexibility and responsiveness from a service provider is both regrettable and incomprehensible and ultimately compels us not to recommend DIVALTO

“I liked working with it”

Pros

The event organized by them in Strasbourg was a highly rewarding experience, both professionally and personally, with great organization and a well-balanced mix of strategic presentations, product demos and informal discussions with teams and partners such as Divalto North America and Pégase. I particularly valued the transparency regarding the product roadmap and the open conversations about real-world client challenges, as such exchanges are essential for aligning solutions with practical needs. The networking opportunities were also excellent, enabling meaningful experience... sharing with other people and ERP experts.

Cons

As an area for improvement, it would have been beneficial to dive deeper into hands-on workshops or concrete case studies so that participants could leave with actionable insights directly applicable to their own operational contexts. But its also great as is, i just gave a suggestion

“A great company!”

Pros

A company with genuine expertise in customer relations, commerce and marketing... ultimately, their CRM and ERP tools prove to be highly effective. The team is also remarkably attentive and responsive to client needs. Thank you to all.

Cons

I have nothing negative to report about the platform.

“truly amazing customer dealing”

Pros

Here at Divalto, the customer is truly placed at the heart of their priorities and this clearly shows throughout the projects they deliver.. their client service is top, notch.

Cons

No cons!

“Our trusted partner!”

Pros

As an integrator, I greatly appreciate the functional richness of this platform's solutions. They are reliable, customizable and continuously evolving. It is a trusted partner that listens closely and upon whom we can truly rely to successfully deliver our projects.

Cons

Till now, nothing came across as a negative to me

“a strong partnership”

Pros

We have been collaborating with this software for several years. We benefit from a solid ecosystem and a reliable solution that perfectly meets the needs of our clients. Their teams are available, committed and always ready to support integrators in the successful delivery of projects. A partnership that truly makes a difference.

Cons

So far, all is great. No cons

“Love working with them”

Pros

They truly value partnerships, understand the challenges at hand and share common goals with their clients. And this results in a long-lasting, trust-based relationship built for the long term.

Cons

Love them, i observed no downsides

“could be better”

Pros

I expected better.

Cons

Unfortunately, the reality quickly turned into disillusionment, due to difficulties with configuration and a complete lack of follow-up from our integrator, whom we now jokingly refer to as "the wingless horse." It readily deflects responsibility by explaining that they do not provide managed services, thereby leaving their partners to operate without proper oversight or control. The result has been a tremendous waste of energy, overly complicated processes and a deeply frustrated team. We were actually more efficient with our previous software. The name we gave our integrator "the wingless horse" has even become an inside joke around the office, with us calling it the "winged pony," because the initial promise was so enticing... before it came crashing down heavily.

“Overly complex”

Pros

Can't really think of anything positive to say here!

Cons

I agree with several comments here. Divalto has a knack for making even simple processes unnecessarily complicated. There are far too many windows and fields that go unused, they tried to address every possible need but in doing so, they overwhelm you with excessive information. Many clicks are entirely wasted. It's impossible to create our own forms and documents, even a simple change like adjusting a comma in a text requires their assistance. We have been in the "configuration" phase for 18 months now and we still don't see the light at the end of the tunnel. It also leaves clients to fend for themselves with their integrator, if you don't complain loudly, you get no follow-up from them at all.

“not good for small organizations”

Pros

The basic functionalities are present, accounting, invoicing and fixed assets management are available but it lacks alot!

Cons

The overall experience was deeply disappointing. The software is far too complex and heavy to configure for simple cooperative management needs. While the basic features exist, they are clearly designed for SMEs and larger enterprises, not for more modest-sized structures. Key functionalities specific to our type of organization, such as allocation keys, fund calls, rebates and social share management, are not supported natively, requiring costly and time-consuming adaptations. The ergonomics are complicated and demand extensive training. The system is oversized and poorly adapted to smaller businesses which has led to frustration among our teams. Additionally, it is ill-suited for multi-company management.