Total 28 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

61%

4

Stars

36%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Mid Market, 101-500 employees

4.0
June 2024

easy for media, frustrating for publishing

Pros

Creating content with videos and photos is really convenient.

Cons

Sometimes I'm not sure if my changes are actually live or still sitting as drafts since everything needs to be published after each edit, can be confusing as an admin.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

9

Functionality

8

BA

Brenda A.

Mid Market, 51-100 employees

5.0
June 2024

Inclusive learning

Pros

I appreciate how it creates guides that work for different learning preferences and styles.

Cons

Setting this up requires careful planning upfront. Starting over isn't exactly simple if you mess things up initially.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

CM

Caylin M.

Mid Market, 51-100 employees

4.0
June 2024

Great for onboarding

Pros

Really helpful for bringing new people on board. I can build training materials that work well for different learning styles

Cons

The platform feels pretty generic compared to other options out there and I'm not really sure what sets it apart from the competition.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

JM

Jennifer M.

Mid Market, 51-100 employees

4.0
June 2024

Feels natural

Pros

Simple to find my way around and really user-friendly. Working in it feels natural.

Cons

Nothing comes to mind honestly. This platform works really well for what I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid Market, 51-100 employees

5.0
June 2024

Lets you add pics and videos

Pros

Perfect for incorporating images and videos into work instructions.

Cons

Document management feels a bit clunky and could use some improvement.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Mid Market, 101-500 employees

5.0
June 2024

Easy to find anything

Pros

All the work instructions are centralized in one spot making it super easy to find what I need even when jumping between different areas of the system.

Cons

Not much to complain about here honestly!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid Market, 51-100 employees

4.0
June 2024

Needs an autosave feature

Pros

The interface is really user-friendly and adding content feels smooth.

Cons

I wish there was an autosave feature since this runs in the cloud anyway. It would really help users avoid losing work

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

NV

Nataly V.

Mid Market, 101-500 employees

5.0
March 2024

Helpful outline

Pros

The provided outline is useful and makes creating guides super simple.

Cons

The wiki builder has pretty limited formatting options.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9