Dozuki Reviews

“simple format

Pros

The format is uncomplicated and makes creating things convenient.

Cons

The bullet point restrictions can be a bit annoying at times.

“Helpful for new hires

Pros

It helps simplify the onboarding process for bringing new team members up to speed.

Cons

I haven't come across any issues yet that come to mind.

“No major issues!

Pros

The way it handles our QMS training requirements and record-keeping is wonderful. Has annual reminders, documentation, everything we need as quality professionals. Building procedures is simple and user access couldn't be smoother.

Cons

Nothing really stands out as a major issue. Whenever we hit any bumps in the road, their team jumped in to help us work through them pretty quickly.

“Outstanding support

Pros

The dedicated support team they provide has been incredible. Always there to help us get the most out of the platform for our specific needs. What really stands out is how user-friendly everything feels, making it super easy for our team to build standard work procedures and reference docs that everyone can actually use. I love seeing how they keep evolving too, adding cool new features like AI-powered documentation from video recordings and enhanced training modules with better change control options.

Cons

I wish there pricing wasn't so rigid with the one-size-fits-all approach. We're only using a fraction of what the platform offers so paying for everything feels unnecessary. A tiered model would make much more sense for teams like ours.

“most user-friendly system out there

Pros

What I appreciate most is how simple the interface feels. After working with countless different platforms and hosting sites, this one stands out for being most easy to use while still packing in all the features you need for writing.

Cons

The writing tool really lacks markup options which is one of the biggest limitations I've noticed. It would also be great if you could have one guide appear in multiple places. When you update the main version, it automatically updates everywhere else. I think you can sort of do this with tags but from what I've experienced, it's pretty messy and doesn't work consistently.

“Simplicity stands out!!

Pros

Setting this up was so simple. Honestly feels as user-friendly as using an iPhone. The simplicity really stands out.

Cons

I wish I could add both pictures and videos to the same instruction step. When you print PDFs for the shop floor, video thumbnails are pretty useless. Also, I sometimes need more than 3 images per step which can be limiting. The translation feature works okay but isn't completely accurate, at least when I'm converting English to Spanish. Since the platform is pretty mature with solid functionality, those monthly service meetings about basic usage aren't really helpful anymore. I'd rather get support on creative ways to use the software, designing better-looking guides or learning some clever tricks for wiki pages.

“Boosted our efficiency

Pros

The step-by-step instruction format makes it really easy for our operators to follow along. We've seen a noticeable boost in both efficiency and build accuracy which has led to fewer errors overall. It's also been a game-changer for getting new team members trained and up to speed quickly.

Cons

I'd love to dive deeper into the training courses and use them as a proper training matrix for different job roles. What I really need is the ability to create learning modules that actually verify operators are trained correctly for their specific tasks. It would be great if there was a feature that could prevent operators from accessing certain work areas until they've completed the required training. This would really push both operators and management to stay accountable for proper training.

“Simple software

Pros

So simple to handle. This tool really helps digitize knowledge transfer in a way that's simple to understand and implement.

Cons

The three-picture limit per step feels pretty restrictive when you're trying to document everything properly.

“Ensures consistency

Pros

I really appreciate how it handles all the formatting automatically keeping everything consistent across different manuals. Adding media is super easy too.

Cons

The formatting customization could definitely be better. I'd love more manual control over how things look.

“Easy set up

Pros

The deployment and setup process was really simple and managing it afterward has been convenient.

Cons

Graphics and animations could definitely use some improvement to make things more visually engaging.

“Efficient and easy to use

Pros

Getting started was not hard. No need to mess around with templates or complicated design elements. Just simple text boxes that let you jump right in and start seeing results immediately. The more advanced features are there when you need them but the basic setup is efficient and user-friendly.

Cons

I struggle with having to create releases for every single change, even something as simple as updating a folder. The limitations are pretty frustrating too. Being capped at just 3 pictures and 8 line items really holds me back from what I need to accomplish.

“love setting private guides for departments

Pros

Love being able to set certain guides as private for specific departments.

Cons

The approval workflow for publishing guides is confusing.

“Quick guide creation

Pros

Writing up guides and making changes happens pretty fast and without much hurdles.

Cons

I wish there were more options for customizing prerequisite guides and embedding videos

“Customer service is lacking

Pros

I was searching for something that would let us make custom training content while also providing ready-made compliance materials and this platform delivered exactly what we needed. Implementation was simple and didn't disrupt our workflow. We use it for onboarding new team members and monthly compliance training sessions.

Cons

We never get notified when they update videos. Multiple times we've reached out about broken video links and gotten no response, forcing us to contact Atlantic directly for the links. Their customer support really needs work.

“Excellent customer support

Pros

Their customer support really stands out to me. While the website works smoothly overall, whenever I run into issues or have questions, the team gets back to me quickly and helpfully.

Cons

The limited features compared to Excel are frustrating. Historical documents I've worked with had to be dumbed down to function properly in sheets, which is a real pain. When I'm trying to get our facility on board with this platform, this limitation always comes up as a major concern.

“No drawbacks

Pros

Finding what I need for work is really simple with search features. Performance stays smooth whether I'm on my phone or laptop.

Cons

No major drawbacks that I can identify

“makes information accessible

Pros

What I love most is how it captures all that institutional knowledge floating around and puts it in one searchable digital hub everyone can access.

Cons

No downsides. There was a problem with picture formatting sizes early on but that's been fixed since then.

“Built-in templates!

Pros

Having the instruction template already built in saves me a lot of time when I need to set things up.

Cons

The 3 image restriction per step annoys me. Also the guides aren't very printer-friendly, which can be inconvenient when you need physical copies.

“Helpful tagging option

Pros

The tagging system is useful. I can add tags to guides and search by them which makes finding specific topics really simple for anyone on the team.

Cons

If you accidentally release something and spot a typo later, you have to push out another version just to fix it. This can get pretty tedious at times.

“Centralized solution

Pros

I like how it gives us one central place to train all our new hires. Having employees take charge of their own career development really keeps engagement high. The system is pretty simple to pick up and honestly, their support team is incredible.

Cons

The document entry wasn't nearly as automated as they claimed during the demo. Instead of getting the custom code they promised to convert our files into their format, we ended up having to bring in a contractor just to manually copy and paste everything from our old system.