Dynamics 365 Field Service

Dynamics 365 Field Service Reviews

excellence-awards

Total 57 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

54%

4

Stars

40%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SQ
Sarah Q.

Small Business, 11-50 employees

5.0

“Simple cloud-based navigation”

Pros

Getting to the cloud and navigating the interface was simple and I felt everything was structured and comprehensive for me to use effectively.

Cons

During the period I worked with this program, I ran into no problems at all and didn't experience any flaws or crashes while I used it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

MM
Michelle M.

Mid-Market, 500+ employees

4.0

“Real-time remote team collaboration”

Pros

Sharing real-time client updates with teammates is quick and efficient and I can access it remotely from virtually anywhere which I rely on.

Cons

I feel the interface layout needs improvement, it may be specific to our company but I'd like more control over layout, better font resizing options and the ability to rearrange on-screen tools.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

A
Anonymous

Small Business, 11-50 employees

5.0

“Visual project insights and reporting”

Pros

Charts and graphs that break down project details and stored data are something I really like about the app.

Cons

Honestly, I find the app a bit overwhelming for newcomers and it requires some hands-on practice to get comfortable.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Small Business, 11-50 employees

5.0

“simple and easy to use tool”

Pros

Overall, the product is very easy to use and I haven't run into any significant issues while using it.

Cons

Aside from occasional mistakes I make, I haven't had any real problems with the product.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Small Business, 11-50 employees

5.0

“Comprehensive data collection”

Pros

Collecting and managing data is thorough and effective which I find very useful.

Cons

At first, I needed some time to figure out how to use it

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Mid-Market, 500+ employees

4.0

“feasible Microsoft integration”

Pros

The integration of Microsoft tools across daily work makes many tasks smoother and I'm really impressed by how well it all connects.

Cons

Even though the Microsoft Surface generally performs well, I find it has trouble when it comes to interface marketability at times.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

A
Anonymous

Enterprise, 500+ employees

5.0

“Easy navigation across devices”

Pros

it's incredibly easy to navigate and I can access it from any device or platform I use.

Cons

I honestly don't have any issues, the software works flawlessly every time I use it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RR
Robert R.

Enterprise, 500+ employees

4.0

“Integrated with Microsoft 365 suite”

Pros

From my experience, Microsoft's tool is easily integrated into our entire Microsoft 365 product suite.

Cons

I occasionally find the map to be slow and unresponsive.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

A
Anonymous

Enterprise, 500+ employees

5.0

“Customizable and user-friendly tool”

Pros

Microsoft designed this tool so it can adapt to each person's preferences, business needs and specific requirements. I also find it very easy to use and I really appreciate that it's built with user convenience in mind.

Cons

Although it's a easy product to operate, I did need a short period of time to familiarize myself with all of its features before feeling fully comfortable using it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Mid-Market, 500+ employees

3.0

“Collaboration features can be clunky”

Pros

Efficiency has improved for me since using it, helping me make the most of every minute I have.

Cons

Sometimes I get frustrated because when I'm trying to work together with colleagues, the collaboration features aren't always as smooth as they could be which ends up costing extra time.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

A
Anonymous

Mid-Market, 500+ employees

4.0

“Simple setup with bundled tools”

Pros

Setting it up and using it has been simple, everything I need is in one place and I almost never run into problems.

Cons

If my computer crashes, I end up losing my work because the software doesn't automatically save what I'm doing.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

A
Anonymous

Mid-Market, 500+ employees

4.0

“Convenient and helpful for coordination”

Pros

The program is very convenient. Installation was easy and I found myself using it regularly because it genuinely helped. Coordinating with clients and organizing school plans for teachers became much simpler.

Cons

The main drawback I noticed is the price, it's somewhat expensive. After using it for the first year I came to understand that I'd need to allocate a larger budget if I wanted to continue using the product long-term.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9

A
Anonymous

Engineering, N/A employees

5.0

“Easy to learn and use”

Pros

Once I got used to the platform, I found it very easy to navigate and operate.

Cons

the price feels quite high given what's included.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9

A
Anonymous

Small Business, 11-50 employees

5.0

“simple even without prior knowledge”

Pros

Operating this program feels simple and I didn't need any prior knowledge to use it effectively.

Cons

it sometimes takes a while for certain options to load.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

AR
April R.

Mid-Market, 500+ employees

5.0

“No major dislike, promotes learning”

Pros

It has consistently worked exactly as intended. I'm also glad it's gaining popularity, I first learned about it in a university course which introduced me to the product.

Cons

okay so, I can't think of anything I dislike about it. There isn't much about the product that I would say bothers or even that I hate. For me it's part of a learning and growth process, trial and error, and the more I access and use the product, the more my understanding and experience improve.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Mid-Market, 500+ employees

5.0

“Reliable for daily workplace tasks”

Pros

Using this application every day at work has been excellent. My coworkers rely on it to stay organized and they can easily access it remotely whenever needed.

Cons

Honestly, I don't find much to complain about with this product, it's highly efficient and reliably gets the job done.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mid-Market, 500+ employees

5.0

“User-friendly and efficient tool”

Pros

The program is very user-friendly and I find it efficient to operate for all my tasks.

Cons

At this time, I'm not noticing any problems, the program works really well

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10