Last Updated Jan 27, 2026
Overview
Overall Rating
Based on 57 users reviews
4.5
Rating Distribution
Positive
95%
Neutral
5%
Negative
0%
Starting Price
$50
/user/month (paid annually)
Pros And Cons of Dynamics 365 Field Service
Pros
Powerful AI scheduling and dispatching improve technician productivity
Mobile app enables technicians to view work orders in the field
Builds a comprehensive view of finances by integrating with Business Central
Cons
Support gaps can slow down problem resolution
Performance can be slow under load/peak hours
Frequently Asked Questions
It integrates with Microsoft Teams, Outlook, Business Central, Remote Assist, Guides, and ERP systems.
Yes, there are dedicated mobile apps for iOS, Android, and Windows devices to help technicians work offline.
Typical users include field service organizations in the manufacturing, energy, and finance industries.
Yes, it integrates deeply through Microsoft Dataverse and supports custom APIs via Dynamics 365.
The Dynamics 365 Field Service prices are two main plans: full user license at $105/user/month and contractor license at $50/user/month. Request a personalized Dynamics 365 Field Service pricing quote for your business.
Dynamics 365 Field Service is primarily available in English, Chinese, French, and German.
Support is provided via Microsoft support channels, live chat, and calls.