Elite EXTRA Reviews

“Excellent product

Pros

It is super reliable and the customer service is really good. Whenever I need help, they're quick to assist and the product always works like it should.

Cons

I honestly have no complaints about the company. I've been really happy with the product and how everything's been working.

“Allows me to manage everything like a pro

Pros

Elite EXTRA is reliable and their customer service is great too. I had an awesome experience with the company and could not be happier as a customer.

Cons

No issues to report about the company. It works well and I am very happy with it!

“Extra perks of elite

Pros

Mastering everything the program offers took a little time but it's totally worth it. The customer service is top-notch, always ready to help when I need it.

Cons

Right now, I don't have any concerns. Any problems we've encountered have been handled quickly and efficiently.

“Offers the best customer support

Pros

Learning everything it has was not a problem. As after using it for some time, we get a hang of it. Also their customer service is top-notch and always helpful.

Cons

Nothing that comes to my mind for now as any problems we have run into have been sorted out quickly.

“Awesome service!

Pros

I love how fast everything drops in and is ready to be dispatched. It really speeds up the whole process and makes things so much easier.

Cons

I don't have any complaints about Elite. Everything's been working smoothly for me.

“Efficient tool

Pros

The information is always efficient and up-to-date, which helps me give my customers better and more accurate information. It makes my job way easier.

Cons

So far, I haven't had any issues. We've had really good luck with the system up to this point.

“Amazing customer support

Pros

The support team is always super responsive when I reach out and the uptime is impressive. I've hardly had any downtime and when I do need help, they're quick to solve issues.

Cons

The desktop app tends to open multiple tabs when I'm working through an issue and switching between screens. By the end of it, I can end up with 8-10 tabs open.

“I love it

Pros

Tracking deliveries and having proof like photos and signatures is a huge benefit for us. It helps a lot in resolving any delivery disputes and gives us solid evidence when we need it.

Cons

Honestly, nothing really. I don't have any cons to report at this time.

“Easy way to manage drivers

Pros

I really liked how we could track drivers in real time. It made it so much easier for drivers to do their job autonomously and they could mark deliveries as complete without needing help.

Cons

Sometimes, the organization could be a bit off, especially when I'm pulling reports. I've also had some technical difficulties especially on phones with slow internet.

“I'm a fan of real-time GPS

Pros

I loveee the real-time GPS. It's super helpful and the fact that it shows me times right on my dispatch screen is a big plus. It makes managing everything a lot smoother.

Cons

When I need to move a stop, sometimes it doesn't move or it only moves halfway and I have to tweak it a bit to get it on the right route. There's also a lag time from when I print the order to when it shows up in Elite.