FAMIS 360 Reviews

“Simply the best”

Pros

The integration capabilities are fantastic as we can easily pull maintenance data from different sources and create reports that help our managers make informed decisions about facility services. What I really like is how customizable everything is, allowing us to set up the system to capture exactly the data we need in the right format from the beginning saving us from dealing with irrelevant information later.

Cons

It feels more geared toward commercial clients rather than higher education though I have noticed they are working to improve this area.

“useful for our team”

Pros

Accruent Famis 360 interface is very user friendly and easy to use as so minimal training is needed to get started. Plus I found the reporting features especially useful for our team as they provided the exact data we needed without any complexity.

Cons

Updates frequently wiped out reports we relied on and they did not always mention this in the release notes.

“Not what I expected it to be”

Pros

The data is updated nightly so I always have accurate and reliable information to work with.

Cons

Let me tell you that it can be pretty confusing if your not sure which screens to check.

“User-friendly tool”

Pros

It is easy to use and quickly find what I need and it adapts well to different workflows making it highly efficient to use.

Cons

I honestly cannot think of anything that bothers me about using this.

“Happy long time user”

Pros

I have been using this system for over 20 years. Once you get the hang of navigating the different screens finding what you need becomes quick and efficient.

Cons

The interface feels outdated to me and finding specific information can be tricky if you don't know exactly where to look.

“Pretty easy to use”

Pros

Accruent Famis 360 interface is very user friendly and the dashboard is easy to navigate making it simple to find what I need quickly.

Cons

Sometimes it feels a bit slow and the interface can get clunky when we are trying to navigate quickly.

“Loved it”

Pros

It stores a lot of data across multiple well-organized screens. Also it is easy to navigate and everything is clear and simple to read at a glance.

Cons

The most frustrating part is that some screens flip debits and credits like what shows as a debit on one screen appears as a credit on another. As it is really confusing and I can never remember which screens are reversed.

“Could be improve”

Pros

The search function for work orders is excellent and makes finding what I need fast. Once you get used to how everything works navigating becomes simple and easy too.

Cons

Its interface is not the very user friendly especially when working with clients daily like I do at the university. Clients get overwhelmed by too many options on the self-serve portal and often do not know which category to choose. There is also limited visibility for clients on work order details which leads to communication gaps. Another issue is that you cannot attach photos or documents directly so clients end up sending separate emails anyway. The system really needs to be more streamlined and user-friendly.

“Works best for our business”

Pros

It tagging system is very flexible allowing me to mark important records in various ways. Overall this makes it much easier to track metrics and improve our business processes.

Cons

I find it very expensive upfront though if you plan the implementation carefully, the return on investment makes it worthwhile.

“Not the easiest to use”

Pros

I can generate multiple reports simultaneously which really saves me time during busy periods.

Cons

It is really hard to track work order times unless you buy the full app rights which makes it very difficult to get accurate data without the extra cost.