FieldEx Reviews

“Reliable scheduling for critical care”

Pros

One thing that really stands out is how well it supports healthcare work by helping us quickly schedule technicians to repair essential systems like TVs and Nurse Call. Since those systems are so important for patient care and communication, this makes it much simpler to keep everything running and respond fast when problems come up.

Cons

Nothing to complain about since it performs well overall. That said, like any system there's always some room for improvement.

“Useful asset tracking features”

Pros

Being able to manage assets and keep track of maintenance milestones has been really valuable for our team. Those asset management features are especially useful in day-to-day work.

Cons

Reporting side could be much better. It would be far more helpful if we were able to create, administer and manage our own reports.

“excellent tracking features”

Pros

Having job orders tied to SLA tracking gives a much better way to measure performance and monitor timelines.

Cons

In my opinion the reporting module is difficult to work with and not very flexible when it comes to customizing it for specific needs.

“great customer care”

Pros

Every little detail seems to matter to their team and that level of care really shows in what they build and implement. Their attention to detail is impressive and whenever we need technical help they respond very quickly and move fast on fixes.

Cons

This is more of an added-value suggestion but it would be nice if the client relationship team checked in with us more often, either randomly or on a regular schedule, to see whether there are any personalized improvements, fixes or bugs that need attention.

“Better process and report handling”

Pros

Digitizing the operational workflow has made managing jobs and reports much more practical and organized.

Cons

Some features still feel limited when it comes to customizing parameter data.

“efficient tracking functions”

Pros

The system works well for tracking jobs, with useful reports, live location updates and planner-based job assignment that helps keep an eye on technicians.

Cons

I'd still like to see the progress continue and the interface improve even more after a few migrations. At this point the app looks simpler and more user-friendly for users.

“Responsive support”

Pros

One thing that really stood out during our time with FieldEx was how responsive their support team was. Whenever we had questions or ran into technical issues they got back to us quickly and handled everything efficiently. That level of attention and client focus made the whole experience feel reliable and positive.

Cons

This is not really a major drawback but people using it for the first time may need a bit of time to get comfortable with the different tools and features available. There can be a slight learning curve while getting familiar with everything it offers.