Fieldwork Reviews

Pros

Helpful, professional staff make a difference and the software becomes easy to use after training.

Cons

Getting started takes some learning but once you're comfortable with it, the software works very effectively and the effort pays off.

Pros

Fieldwork gave me comprehensive research material for our application market scope. It saved time and provided ready to use analysis that helped us avoid major risks.

Cons

Well I feel like the IT expertise could definitely be more advanced for industry specific needs.

Pros

Our onboarding and transition were handled with a lot of care. They worked to make the data as close to perfect as possible and ensured every question and concern we raised was answered and addressed. They stayed by our side until we were fully ready. Their customer service is unmatched by competitors and they have consistently looked after us and helped us grow.

Cons

No complaints at all as our experience has been entirely positive.

Pros

Support reps respond promptly whenever I contact them even on weekends when they're closed until Monday.

Cons

There were no issues that stood out.

Pros

I value the effort the team makes to stay available and ensure my needs are taken care of. Thanks and I hope to keep working with you for a long time. I recommend this to everyone.

Cons

Nothing to complain about and I liked everything in the software.

Pros

Detailed customer profiles are available in this user friendly system and it offers plenty of flexibility. Users can set up accounts and services without much effort.

Cons

I haven't come across any difficulties during our time with the program. Putting in the effort to configure it properly means using it later will be easy.

Pros

After you learn the system, you won't want to switch. Customer service is great and errors are fixed quickly and accurately. Every program has bugs but this one seems to have the fewest and issues get corrected fast. We believe that's because the software is lightweight and not focused on appearance like other options.

Cons

So far I have nothing to report yet. We tried other software and found Fieldwork to be the most versatile pest control software available.

Pros

It's simple to use, runs lightly and has a very reasonable cost.

Cons

In some rural areas, lack of signal keeps me from completing a work order though that's due to the phone company, not the app.

Pros

After trying other pest control programs for my business, Fieldwork has become my clear favorite. Their customer support is the best I've come across. They answer questions quickly, are always kind and professional and really know the product. Any issue I've brought to them has been resolved. I also find it very user friendly, whether I'm working in the field on my phone or at home on my computer. The price feels reasonable for everything included. I recommend this to friends in the pest control business and I would happily recommend it again.

Cons

I wish credit card service charges could be automatically passed on to customers when they pay by card.

Pros

This is much easier to use than our previous one and feels more organized.

Cons

At times, the system runs a bit slowly.

Pros

Using the software and getting help from customer service (IT) have both been great. They've helped me work through different challenges and it feels like they've considered everything. I save so many hours each week because I don't have to handle as much admin work. Customers also appreciate the portal since they can look up answers right at their fingertips instead of waiting on hold just to ask questions.

Cons

Their time zone is different from mine, 5 p.m. for them is 2 p.m. for me. Once, I had an urgent issue caused by operator error, not the software but they were already closed and I couldn't reach IT that day. Thankfully, I was able to get help the next morning at 6 a.m.