Klipboard Reviews

Pros

Job reports are really useful and their support team has a big help when issues come up. It offers good value and syncs with Quickbooks/Xero making invoice tracking simpler.

Cons

Getting started was difficult but with use it becomes familiar. I can't think of anything else negative to mention.

Pros

After four years with this tool, we've had a really good experience. It's simple to use and helps make everyday operations run more smoothly. Customer service is consistently helpful and the team has been very supportive particularly while we were getting started.

Cons

We haven't had any major dislikes or run into any real drawbacks. Still, keep in mind that Klipboard is an extensive system so you'll need to put in the time to attend and make use of the training that's available.

Pros

Before buying, the system seemed better than most other software options and the initial demo looked promising. Once you go live though, the problems start.

Cons

Getting set up is frustrating. There's no telephone or email support and responses are slow. The pop up support button is packed with irrelevant information which delays getting a message to someone. When you text about an issue, the support person may not understand what you mean and it can turn into a conflict with this.

Pros

After struggling with communication and support from a couple of other job management providers, I came across this. The customer service and help I received their team was excellent. Every question or support ticket I sent was followed up quickly by email and support checked in several times during my free trial. I was also offered a demo call which was informative and answered my questions. I've been very impressed with the support so far. The job management system is easy to navigate and laid out nicely which I'd struggled to find in other software. My engineers have tried other job management apps and didn't like them but after seeing this software they were keen to use it. That's made my life easier, as I don't have to keep chasing job reports and sheets. I'd definitely recommend it.

Cons

Theres nothing negative to point out.

Pros

Klipboard software is simply the best for our climbing and PPE inspection business. We use it daily for onsite work and machine servicing at our center. It gives us more flexibility while keeping all our inspection data secure and easy to access whenever we need it.

Cons

I honestly cannot think of anything negative to say about it as everything works exactly as it should and I have not run into any issues worth mentioning.

Pros

As a specialist servicing company in the climbing and PPE industry, we use it every day for onsite inspections and machine servicing at our service centre. It has made it easier for us to work remotely, while keeping inspection records secure and readily accessible. The mobile app is easy to use and our service department estimates it saves a considerable amount of time on each job. Those time savings and improved ways of working have also helped us grow revenue across the team.

Cons

I can't think of any real downsides. The system is regularly updated with new features every couple of months.

Pros

This is simple to use, offers a great interface and has great customer service.

Cons

Task tracking can have issues and a system crash can erase your data.

Pros

Customer service has been excellent. From the initial setup, the team explained things in detail and guided us through the process which helped us feel comfortable choosing their solution. Requests through instant chat are answered within minutes. It keeps improving and looks for ways to add features that benefit customers' businesses and provide more value. The software is very user friendly and easy to navigate. Quoting, job and asset management, invoicing and customer communications have organized our processes. Syncing with Xero has removed the need for double entry. Overall, it works well for businesses managing communication between field teams, the office and customers.

Cons

As with any new software, it takes a little while to become familiar with its many features. Their support team helps us use the software efficiently for our business and answers our questions.

Pros

Getting everything set up and running was very simple and the support team has been helpful every time we've needed assistance. Our team out in the field adapted to using this quickly. The app on their phones gives them all the details they need for each job, including notes as well as the history of previous jobs. We have the flexibility to make our own customisable forms and can include photos and signatures so we can capture job information to match our business needs exactly. This has effectively let us leave manual paper processes behind. In the office, we get good visibility too as jobs are easy to schedule and we can see their progress as it happens in real time. This makes managing our work much simpler. It has definitely simplified our operational processes and will help us deliver our services to customers more efficiently. I would highly recommend Klipboard.

Cons

There isn't much to dislike about the platform. It takes a little time to get used to using the setup tool for building customisable mobile forms, compared with the rest of the app.

Pros

Setting up this up was simple and the support team has been responsive, knowledgeable and nice to deal with throughout. We implemented the software within a few weeks and our engineers were using the app on customer jobs very quickly. Overall, it is easy to use and the speed of scheduling and assigning jobs to engineers is excellent. Automated customer communications are very helpful too particularly the asset service reminders sent to customers which remind them to book in a service. We spend less time dealing with administration and have improved our efficiency. It is continually improving and we are now a completely paperless company.

Cons

There isn't really anything we dislike. We would welcome SMS text messaging features though we've been told they are coming to the platform in November.