OctopusPro Reviews

“Automation that saves hours”

Pros

This has been a huge time-saver for our team. Scheduling jobs and assigning work are now completely automated which takes a lot off our plate. Clients get their confirmations and reminders automatically and we're able to monitor progress and feedback from one place. Being able to send invoices and collect payments right away is another major advantage.

Cons

Mobile interface does the job but it could be more simple for field staff who aren't very comfortable with technology.

“Better organization and automation”

Pros

It has helped us organize customer information much better, automate invoicing and booking tasks and reduce the time we used to spend coordinating between field teams and office support.

Cons

It would be even better with a few additional integrations.

“Time-saving tool”

Pros

Automated job assignment has been a huge time-saver for our team, cutting down a lot of manual work. On top of that, customer support has been responsive and genuinely helpful whenever we've needed assistance.

Cons

One thing that could be better is the reporting dashboard especially when it comes to customization options.

“CRM features that boost sales”

Pros

From our team's perspective, this software does a really good job of supporting client relationship management. The interface is easy and user-friendly and it includes everything we need to enter the market, understand our clients and offer the right products and services based on their needs and availability. It has also helped improve several key processes that are closely tied to sales.

Cons

Even though the software works very well and performs strongly overall, its integration with other tools is still somewhat limited. If that area improves, we would be able to use our other tools more effectively while also saving time and effort.

“aligned workflows and great onboarding”

Pros

Keeping our business processes efficient has always been a priority and this software has really helped us move in that direction. We were able to bring six separate systems and workflows together into one platform and having just one place to enter data should save us a lot of time. The onboarding process has been excellent and the software is very user-friendly.

Cons

Engage functionality works but it still needs some improvement.

“Field management finally solved”

Pros

Accurate field management had been a real tough point for our company for a long time. After discovering this app, we finally got the support we needed and it has helped us address our biggest challenge.

Cons

We've been using it for less than six months so at this point we really don't have anything to complain about.

“Very user-friendly app”

Pros

Using the service from it has been a really positive experience for us. The app is easy to navigate and very simple to use.

Cons

No issues with it.

“Paperwork replacement clients love”

Pros

Switching clients away from their old paper-based process has been really easy with this since they can handle everything right from their phone. It also does the actual job more effectively which has made the whole process better overall.

Cons

One small downside is that the system needs an internet connection to work which can be a bit inconvenient for engineers in the construction industry.

“Live tracking with fast customization”

Pros

Automatic work order assignment and live crew tracking have made a big difference for us. It's helped us manage the entire process in one place, from creating work orders all the way to getting feedback after completion. Really appreciate everything.

Cons

There's honestly not much to point out here. We received every customization we asked for based on our needs, usually within a day or two.

“Billing mistakes and poor support”

Pros

At first the concept seemed like it would fit my business well but once we started using it the platform turned out to be extremely complicated and the onboarding and customer support were terrible.

Cons

On top of that, we were charged incorrectly several times. In one case, nearly $5000 was taken by mistake and although it was refunded a week later there was barely any acknowledgement or explanation. That incident was enough for us to cancel our membership. Even after receiving written confirmation that our cancellation had been approved, we were charged again this month. After talking with other small businesses that had been considering it, it became obvious that this is not an isolated case but a fairly common problem.

“easy booking”

Pros

Scheduling and booking have become much more manageable for our team since we started using it. The interface is simple and our clients can book appointments directly through our website without any hassle which has noticeably improved convenience and overall satisfaction. The mobile app has also played a big part in helping us organize staff schedules more efficiently while cutting down on administrative work.

Cons

Because the platform includes so many features it can feel a bit overwhelming at first for new users trying to find their way around. That said, once you spend some time with it and get a little guidance the system becomes much easier to understand and use.

“Useful dispatching with too many steps”

Pros

It handles dispatching well and basically delivers what it is meant to do.

Cons

The downside is that the company is based in New Zealand and the pages take a very long time to load. The technicians were not happy with it either because they kept getting multiple notifications and couldn't move forward until they responded to them. On top of that there are too many steps just to complete a single item.

“Powerful tools for every task”

Pros

Running our staff, customers, bookings, invoicing, payments, sales campaigns and plenty more has become extremely simple with this software. The whole team has been really impressed by how much it can handle. There are honestly too many features to list in one review but a few that stand out are the technician and customer-facing app the very useful dashboard, job status notifications for clients and the ability for field workers to manage a job from start to finish, including check-in, arrival onsite, marking work completed and taking payment. Customer service has also been very responsive.

Cons

no cons from my side.