Operix Reviews

“customer support for the win”

Pros

The platform gives technicians a real-time view identical to what dispatchers see for customer equipment and repair history.

Cons

No cons from my side!

“Great tool”

Pros

It removes the need for manual calculations, simplifying data entry and reducing errors.

Cons

Still exploring additional features to fully take on other service management functions.

“i liked it”

Pros

Full access to service management information and notes significantly enhances customer service capabilities.

Cons

UI could improve but the overall functionality of the software is amazing!

“works quite well”

Pros

The system is continuously refined to integrate naturally with service management workflows.

Cons

Would like the ability to set up agreements/contracts directly within the system instead of through Sage accounting.

“Good customer support”

Pros

Customer support is prompt and thoroughly investigates issues to resolve them effectively.

Cons

We experienced some issues during setup and the program has occasionally had sync issues with our Sage system though it works as intended most of the time.

“user friendly”

Pros

Support teams have gone as far as working late nights and weekends to resolve server problems.

Cons

A major frustration is the lack of a capable mobile app for field techs beyond quick time entry, we primarily need an app for work order completions. Another annoyance is that all jobs, including closed or completed ones, are displayed without a filter option making it easy for techs to accidentally log time against old or closed jobs.

“responsive customer service”

Pros

The platform offers extensive customization options and smooth integration with other modules.

Cons

No negatives, ease of use is great and support/service is excellent as well.

“so easy to use”

Pros

Love how their support team is consistently strong and easy to access.

Cons

Right now, nothing comes to mind, we are all still getting familiar with the system.

“Excellent support”

Pros

The tool is used daily by my team, providing detailed information and clear links that improve communication and efficiency.

Cons

Can't think of anything at the moment. We are all still getting familiar with it

“Great results”

Pros

Support representative Tiffany provides exceptional, timely and clear guidance whenever issues arise.

Cons

Occasionally, the connection between Operix and Sage Accounting drops but it's easily fixed by refreshing the cache, not a major issue.

“you're always heard, good customer service!”

Pros

It performs exactly as demonstrated during initial presentations.

Cons

We have unique usage needs and would prefer a better attachment system for client and location specific info that isn't tied solely to a work order. We would like a better system for relaying date/time-stamped work requests to field techs.

“very easy to use”

Pros

I love that it is user friendly, easy to train on and easy without being dated.

Cons

Manual labor entries in daily field reports do not automatically import into daily payroll records.

“im satisfied”

Pros

The support team especially Tiffany, is incredibly responsive and helpful.

Cons

Any dislikes I've had have been addressed quickly by the team so nothing major stands out.

“best one!”

Pros

Having a dedicated, knowledgeable representative like Tiffany makes problem... solving quick and understandable.

Cons

No real dislikes, it works great

“impressive features”

Pros

Centralizing all data and functions in one location is a major advantage.

Cons

Consultants are busy so it helps to have questions well-prepared in advance.

“Good one”

Pros

Daily reporting on construction payroll, equipment use and field reports integrates directly with accounting, eliminating manual re-entry.

Cons

As Operix has grown, helpdesk staff have changed but our primary contact Justin and President Jay remain responsive and available.

“makes work so much easier”

Pros

Support issues are rare and when they occur, assistance is fast and competent.

Cons

No dislikes faceed so far.

“saves time”

Pros

Customer service from Tiffany Lenington is outstanding, with quick replies and effective problem resolution.

Cons

We would like the ability to electronically invoice customers and allow them to pay invoices directly through the software.

“A game changer for us”

Pros

During COVID shutdowns, the platform enabled continued and organized operations via Operix for S100 Contractor.

Cons

There are occasional, brief moments of downtime but SSO support responds quickly with frequent updates.

“customer support is impressive”

Pros

It is highly recommended for anyone needing fast field access to job data.

Cons

I would like more training on my end to handle certain tasks independently without waiting for support.