ServiceTracker Reviews

“Accessible for every student”

Pros

One thing I really appreciate is how accessible this is for students who depend on assistive tools like screen readers to get their work done.

Cons

It does crash once in a while but when that happens the issue is usually simple to fix.

“Comprehensive service management”

Pros

Across our service business, this has turned out to be a very complete system that fits into almost every part of the operation. It lets you take a new customer from the first enquiry all the way through each stage of the process, right up to service delivery and even ongoing follow-up afterward. It works well for handling both smaller accounts and larger clients and up to this point we really haven't run into any major limitations.

Cons

From time to time, updates have created problems with functionality used by field teams and the service side has occasionally reported glitches although these are usually fixed. The built-in document creation tools are great overall but some features are still missing and that can be frustrating for anyone expecting the kind of flexibility you get from a typical word processing program.

“Powerful scheduling”

Pros

Right from the start the companion app has been very user-friendly and gives our technicians a really effective way to organize and schedule their workload. It includes some genuinely useful features especially the Google Maps integration which helps the technicians a lot in their day-to-day work. The customer portal is another big plus, giving clients access to all the key information for their business, including visits, reports, trends, analysis and important documents. The office side of the software has also been extremely valuable, offering clear visibility into clients, schedules, visits, technician activity and much more. Before we put this system in place, getting this kind of information was either impossible or took a huge amount of manual effort.

Cons

It's not really a downside but it is worth keeping in mind that the system becomes as effective as the effort you put into shaping it. It does take time and while the platform can adapt and evolve around your needs, you need to be clear about what you want from it. It can definitely work well straight out of the box but in our case some features didn't completely match what we were trying to achieve. That said the team has been very supportive and provides excellent service, helping as much as needed to get the system configured the way you want it.

“good tool”

Pros

Being able to capture a large amount of information is a huge advantage and it really helps the company operate more efficiently.

Cons

At first, getting familiar with the system felt a bit intimidating. But with the training and support provided, it quickly became very manageable.

“Fantastic portal with a custom fit”

Pros

Having used this system at another company before, I already knew how capable and user-friendly it was. Everyone here, from the Total IPM technicians to the office administrators, has taken to it well and after spending a little time with it they quickly figure out how to log jobs, call-outs and set up contracts without much trouble. I also really appreciate the extra features and the fact that it can be customized almost exactly to suit your needs. Our high-profile clients have even commented on how good the portal is and it gives them convenient access to previous reports and all the supporting documents without needing to contact us. That is a big advantage when running a completely paperless system, as it removes the need for hard-copy site files and is naturally much better for the environment.

Cons

One improvement thing I would still like to see is a better mobile app for logging jobs, call-outs and similar tasks while on the go especially when working out of hours and the office is closed.

“A complete game changer!”

Pros

Switching over to this several years ago has been amazing and even thinking about going back to the old systems we used honestly makes me shudder. From the technicians' side, it's very user-friendly. Even the team members who were hesitant about using technology at first now really like it and they've completely stopped relying on the paper cards they used for years because the app now keeps all their due visits and scheduling organised. On the service department and management side, it's also very easy to use, with a huge amount of information available at hand and accessible remotely which has been especially important during difficult times. The best way I can describe it is that we were trying to paint a room in the dark before and now someone has finally switched on the light.

Cons

Can't think of anything negative to mention. The software works really well and the IT team have been very helpful whenever we've suggested changes or adaptations so there's nothing I would call a downside.

“Fast insights and easy use”

Pros

The software is easy for me to use and the information I need comes through quickly enough to keep up with our business needs.

Cons

Honestly, I don't have any complaints. From my perspective, it covers everything I need.

“Real-time business insights”

Pros

Real-time information gives our team exactly what we need to run the business effectively and stay on top of everything throughout the day.

Cons

Getting started did take a lot of effort especially when it came to uploading all of our customer information into the system. Since then though, any small issues or change requests we've had have been handled promptly by the support team.

“easy workload visibility”

Pros

Having everything in one place has made a big difference for us especially with the clear, real-time view of each staff member's workload. I can easily assign or reassign jobs based on where each technician is with their current work. Going paperless has also cut down a lot on office admin, while the software gives us enough flexibility to adjust it to our specific needs.

Cons

Because the system is so detailed, it can feel a little intimidating at first glance but the training from the it team during the early stages helps you get past that quickly.

“Client-friendly tailored reporting”

Pros

After reviewing several pest control reporting apps, our company chose this one because it was easy to use and could be adapted to the way we work. Our clients especially like receiving clear, detailed PDF reports along with supporting photo evidence.

Cons

We don't have any complaints about this software.

“Flexible fit with strong support”

Pros

Day-to-day use feels easy for our team and the software adapts well to what our company needs. Whenever we've needed assistance the customer support has also been excellent.

Cons

The hardest part has been aligning our company's needs with the technical side of the software and the development process. The platform can do a lot and we're expanding how we use it over time but it can still be challenging at times to fully understand how certain capabilities connect to our business.

“All operations in one place”

Pros

Running everything from one screen has been the biggest benefit for us. We can manage the entire business process there, including issuing jobs, handling schedules, tracking non-conformities, preparing quotes and managing invoices.

Cons

One thing we'd still like to see is broader reporting especially for items like risk assessments, within the same software. If not built in directly, a connected platform that integrates with it would make that side of the business much more convenient.

“aligned workflows with instant records”

Pros

From day to day the system has really helped us align office processes. It has reduced the amount of manual entry we used to deal with and customers now receive their records immediately after visits are completed. It's also very user-friendly.

Cons

The system can be customized to fit your company's specific needs.

“efficient reporting”

Pros

One thing that really works well with it is how adaptable the system is. You can shape it around your business needs rather than forcing your processes to fit the software. It covers a lot but you are not locked into using every part of it, you can use only the features you need and expand later if it makes sense. With a bit of creative thinking, it can handle a wide range of day-to-day tasks, from easy forms like holiday requests to more complex custom reporting. The reporting side is especially flexible, letting you pull almost any information you want from your database.

Cons

Because it is such a comprehensive end-to-end system, it can feel a little overwhelming at the beginning especially for anyone without much experience using this kind of software. That said the it team helps by training the relevant staff and once you have spent some time with it the system becomes quite simple to use.

“Helpful real-time reporting”

Pros

Being able to send information to the office and my supervisor in real time is really useful. It's very fast to work with and simple to use which cuts down my workload and helps me keep everything organized in a more professional way.

Cons

Not a con but I think it could use a few more advanced features for the occasional tasks we need to handle from time to time.

“Best UK-based pest control fit”

Pros

After comparing the only two bespoke pest-control systems we could find, this one was clearly the strongest option even though it cost more and having UK-based support was a big plus. We had already outgrown the Access databases we built ourselves and trying to create a replacement from scratch was taking far too long. This gave us an ideal starting point for the sales side and a very capable functional system that we could put into place right away for Service. It was built on Salesforce but with a British focus which suited us well.

Cons

At the beginning the setup was mainly geared toward the Service side for smaller companies. That said, it has improved a lot over the past two years and several issues that mainly affected larger businesses have since been addressed.

“Too many bugs and lost data”

Pros

I think it could be acceptable if the bugs were actually fixed.

Cons

Right now it's frustrating to use because it keeps reloading and then all the data already entered in the findings gets lost. Photos take forever to load and even after that they still do not always appear when you try to view or mark them up. When there's no signal the software does not reliably open in offline mode unless you first turn off mobile data which should not be necessary. You also have to hold the phone sideways just to make sure the pictures show up straight in the report. On top of that there is no proper way to abort a visit and it still asks for a photo or signature when you are trying to cancel which makes no sense. There are also times when pressing the prep button triggers no access instead. To make it worse, whenever these issues are reported to customer support the response is usually that the user is doing something wrong or that the phone is the problem and that is simply not acceptable.

“Clear, accurate and responsive tool”

Pros

Getting started with it was easy because it's clear, accurate and very user-friendly. It responds quickly and entering site details is efficient whether I type them in or use dictation.

Cons

It has continued to improve as development has progressed and from my field-based use the early teething issues have largely been resolved over time.

“Quick access”

Pros

One thing I really appreciate is how fast the app is. When I request a job to be attached, it becomes available almost immediately which is really convenient.

Cons

One part that could be improved is the filter behavior. After making changes to a current file the filter resets which is frustrating. It would work much better if the selected filter stayed in place until I manually refreshed or chose to change it.