Davisware Reviews

“Very easy to use

Pros

Setting everything up was really easy and I find it very simple to use. The global warranty system is one of the best parts, it fits perfectly with my industry and makes handling warranties so much easier.

Cons

Being on their servers feels a bit pricey and I am not a fan of the Merchant system for credit card processing.

“Needs improvement and better support

Pros

The dispatch board, client portal and customer accounts are all really easy to access and use. Everything is set up in a way that just makes sense, so I never feel frustrated when getting things done.

Cons

The reporting features, bug fixes, training, support and remote field service all stand out as key aspects of the software.

“My experience with Davisware

Pros

The amount of detail in this software is seriously impressive. It makes managing overhead and keeping inventory organized so much easier, which has really helped keep my daily operations running smoothly.

Cons

It is really hard to use and it feels like I have to do twice the work just to get things done.

“Embracing the upgrades

Pros

We have been using the system for about a week now and it has been really convenient to pull up everything related to a customer in one place. The information is easy to access and manage. We did run into a few bugs, but support has been great, super quick and helpful in getting things sorted out. The training before going live was excellent. Rich was on-site for about six days of training, plus two more days when we officially started using the system and he fit right in with our team. Overall, it has been a great experience.

Cons

The biggest issue so far is how it connects to QuickBooks, it has not flowed as smoothly as I expected. However, I appreciate that the team is open to feedback, and we are still working on improvements.

“Davisware keeps getting better

Pros

I really like that the software keeps evolving with the industry. They are always working on new updates to make things easier to use and improve reporting, which helps a lot with tracking important numbers. Another great feature is the ability to store electronic files in the file room, it makes document management so much simpler.

Cons

There are quite a few quirks that I have to work around. One thing that really slows me down is the lack of a preview in the file room, I have to open each document just to see what it is. Also, there is no way to sort files into separate 'drawers' for different customers or jobs.

“Great experience with Davisware after 7 years

Pros

The software is easy to use and the automated features save so much time. Just being able to quickly pull reports makes a huge difference in productivity, and that is just one of the many things that make it valuable for our team.

Cons

Some solutions need to be more obvious. I have run into issues just because I could not figure out where to fix something in the program. I know training helps but sometimes, simple problems just need easier-to-find tabs and clearer labels.

“Great software backed by a great team

Pros

There are so many options built into the software, so I can customize it exactly to what I need. The best part is that Davisware is always adding improvements based on what users actually need in their day-to-day work, which makes it even better over time.

Cons

One of the best things about the software can also be one of the biggest challenges, there are so many options that it is easy to get lost in the system.

“Valuable tool for our company

Pros

It covers every aspect of our business, and that is what makes it so useful. We have been using it for years and it continues to be an essential part of our operations.

Cons

I wish more features were built into the software so there would be less need for customization. That is one of the reasons I am attending the conference, to figure out how to improve my processes.