ZenHVAC Reviews

“Fantastic support”

Pros

Getting around the system is very easy and the customer service team has been amazing. The Zoom sessions are also really helpful for training.

Cons

It can be frustrating when they make changes or roll out updates in the system especially when tabs get moved around or interface elements are relocated.

“capable features”

Pros

Right from the start the support team has been excellent and quick to respond whenever questions or issues come up. We've been using the software for around two months and it already feels like we've only begun to tap into everything it can do. Our field technicians picked it up in less than a day and the desktop version is easy to navigate.

Cons

We haven't used the program deeply enough to point out any downsides. Up to now the features have matched exactly what I was looking for.

“Easy CRM that boosts workflow”

Pros

Best part was how simple and user-friendly it felt. It really helped align our workflow making it much simpler to manage customer relationships and stay on top of service appointments efficiently.

Cons

Honestly, nothing specific comes to mind as a downside. They've been our CRM provider since well before the move from Smartserve to ZenTrades.

“perfect tool”

Pros

One thing that really stands out is how quickly they respond and how well they adapt to our specific needs. We truly appreciate it. Sagnik has been absolutely excellent.

Cons

If anything it would just help to get more regular updates on projects when they end up taking longer than expected.

“Paperless workflow that delivers”

Pros

Everything runs digitally now, from estimating to invoicing to managing the schedule which has been a huge plus.

Cons

There are a lot of features packed in so I don't always remember how to use every one of them.