Descartes Fleet Management Reviews
Total 4 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars75%
4
Stars0%
3
Stars25%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Not Specified, N/A employees
“Clear integration guidance”
Pros
This product has been excellent to work with. It gives a clear picture of what needs to be done and the best way to approach it. It also integrates well with existing systems and the team is very supportive and easy to work with throughout the process.
Cons
It is a great system with very few drawbacks and it is easy to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Not Specified, N/A employees
“Reliable route updates”
Pros
Getting started with Descartes felt refreshingly simple and it didn't take long to learn how everything worked. One of the biggest advantages was how well it dealt with last-minute changes. We could adjust routes on the go without throwing the whole plan off which saved a lot of time and hassle. The ETA updates and customer notifications were also very accurate and that noticeably reduced the number of "where's my delivery?" calls we had to handle.
Cons
The part I liked least was the initial setup since it took a while to configure everything exactly the way we needed. Even so the Descartes team was very supportive during the whole process and their help made the implementation much easier to manage.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Not Specified, N/A employees
“Dependable daily workflow”
Pros
Using it every day has been very easy. The interface is clean and user-friendly and it consistently gets the job done without any issues.
Cons
At this point, I have nothing negative to point out because everything is working really well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“Should have simpler routing requests...”
Pros
In my opinion it has a clean, appealing look and it does what it's supposed to do.
Cons
Submitting a routing request takes too much unnecessary data entry. It would be much better to have a way to save repeated information instead of entering it every time.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
5