“Complex billing process on the parts module”

Pros

Switching over from WIN was very easy for us.

Cons

I think entering and billing on the parts module is too complicated and involves way too many steps.

“effective activity tracking”

Pros

The platform is very user-friendly and does a solid job of tracking activities at every level.

Cons

In my opinion there's very limited training available for people using it for the first time.

“Quick database access with good integration”

Pros

Accessing the database is simple, queries run very fast and the integration works well too. Overall Faster has made things convenient for me.

Cons

It would be useful to have a way to remove outdated or incorrect data directly in the software.

“Smooth cross-department navigation”

Pros

Moving from one department to another is quick and convenient. I also appreciate how supportive their team is.

Cons

Not a thing went wrong.

“Exceptional support team!”

Pros

Whenever I need help, the tech support team is outstanding. The staff stay diligent and consistently follow through which makes a big difference.

Cons

The reporting side feels a bit limited and it would be better if there were more advisory options included.

“maintenance reports keep scheduling on track”

Pros

The maintenance-due reports have been the most useful part for me especially when it comes to planning and scheduling.

Cons

I'm not fully comfortable with the inventory side yet. At the moment it feels a bit awkward to use.

“Offers full tracking history”

Pros

One of the best parts is the tracking history. It lets me go back and review everything from beginning to end so I can see the full record from cradle to grave.

Cons

It would be even better if there were a way to find an invoice by entering the invoice number and search the history using that specific number.

“strong reporting on lots of data”

Pros

It keeps a huge amount of information on file and does a really strong job when it comes to reporting on that data which is something I appreciate.

Cons

The downside is that affordable customization is limited so some desired details and custom filters fall outside the standard configuration.

“powerful asset tracking and search tools”

Pros

The search tools make it simple to find what I need quickly. I also appreciate how detailed the asset history is along with the depth of information available for each asset.

Cons

It's missing is the option to build my own reports. It would be much better if I could decide exactly which information to include on a report depending on what I need.

“parts billing that covers what I need”

Pros

Handling parts, invoicing and billing through FASTER Web works well and covers the tasks I need.

Cons

The barcode scanning process takes too many steps which makes completing the task feel more drawn out than it should.

“clean layout, quick navigation”

Pros

What I appreciate most about FASTER Web is how clean and simple the interface feels. It's easy to move around the system and find the relevant information I need without wasting time.

Cons

Customizing the product to match the specific needs of our operation can be pretty challenging. At times even minor adjustments end up having a much bigger effect on day-to-day work than expected.

“all-in-one fleet management tools”

Pros

Having everything in one place makes this product incredibly valuable for fleet management. It offers a full set of tools together which makes it very useful to me in my daily work.

Cons

It includes so many features and options that it can take a while to learn everything it has available but that's more of a user issue I suppose.

“excellent asset tracking functionality”

Pros

To me what really stands out is the unique functionality it offers for tracking different kinds of assets.

Cons

The screen sizing on the WIN version when using it on a laptop is a problem for me. Too small.

“has useful asset-level parts history”

Pros

Keeping track of parts is one of the most useful parts of this software. Being able to pull up the parts history for a specific asset is especially helpful and makes it much easier for me to see past work and records when needed.

Cons

One thing that could be better is the window size. Some of the screens are pretty small and can't be expanded which sometimes makes the information harder to read.

“Practical work orders and billing”

Pros

I find the work order tab to be simple to use and billing parts through it works really well for me.

Cons

Searching can be a bit frustrating because I have to be very specific to find what I need. It also doesn't have spell check.

“simple training for quick onboarding”

Pros

Both setup and training our new staff with this software are incredibly simple. Pulling reports is quick too which saves time when we need information fast.

Cons

I'd really like to have the ability to attach photos and additional details to a specific piece of equipment.

“full fleet visibility in a single system”

Pros

Having all the details on my fleet in one system has been incredibly valuable. FASTER captures a huge amount of information and makes it simple to pull up when I need it. I can monitor total life-cycle costs for all of my vehicles and equipment in a single place and the reporting tools for maintenance schedules, shop activity and replacement planning are readily available.

Cons

At this point, the only thing that seems to be missing is a mobile device option although it may already be in development or possibly just something I haven't come across yet.

“editing requires too many steps”

Pros

Being web-based makes the product more convenient to use and much easier to access whenever needed.

Cons

Correcting data that was entered by mistake takes far too many steps than should be necessary in muy opinion. That just makes the process frustrating and inefficient.

“excellent mileage tracking”

Pros

Mileage tracking, parts management and work order handling have all been really useful to me.

Cons

The challenging part for us has been figuring out which reports are the right ones to run.

“Reliable fleet management partner”

Pros

It's a complete turnkey fleet management solution and the support team behind it is very solid. There's also a clear process for users to submit enhancement requests which makes me feel like customer feedback is taken seriously.

Cons

There isn't anything major to point out. A few operational adjustments could still make the system even better in my opinion and the enhancement request process already gives us a way to share those recommendations.