“handles shop-floor fleet operations well”

Pros

It helps with day-to-day fleet management from the shop floor.

Cons

The size of our fleet and the amount of data we have makes the dashboards unusable.

“Limited tech request functionality”

Pros

I appreciate that it has a simple workflow and good customer support.

Cons

Tech parts requests do not include picture attachment option.

“Conveniently doesn't require client software”

Pros

Because the browser based interface doesn't require client software I find it conveninent.

Cons

There is a sheer number of clicks needed to complete many tasks, it gets redundant and tiresome fast.

“workflows require too many steps”

Pros

Don't have to repeatedly log In throughout the day.

Cons

Too many steps required to perform tasks.

“custom reports available to any user”

Pros

I appreciate that I can create custom reports that are available to any of our users.

Cons

The old Windows version warned me if I tried to order a part that was already ordered. The new web version doesn't warn me so I might accidentally double-order parts.

“Wide field coverage for data capture”

Pros

There are a lot of fields that can be filled out so there's many options.

Cons

I've noticed that a lot of the data in the system is inconsistent or poorly entered.

“runs fleet operations efficiently”

Pros

It's everything we needed to run our fleet operation more efficiently.

Cons

So far I have not found anything I dislike other than trying to learn it as I go.

“direct access to IT for support”

Pros

The company is transparent, the software is easy to use and their IT people are easy to reach when I need help.

Cons

Setting up repair lines with the correct times for billing is a pain.

“User-friendly”

Pros

Transparency in the reporting and ease of use are two things I like about it.

Cons

I wish getting help was easier and faster. I called to reset a password and it took 2 entire weeks.

“Excellent reporting”

Pros

Reporting and data information is excellent. Also I like that its easy for technicians to use.

Cons

The software is too accounting-focused and doing returns (either back to inventory or back to the vendor) is way harder than it should be.

“support assists during onboarding”

Pros

I'm new to the software but things have been going good because of the helpful support.

Cons

Some functions are buried under too many layers so I end up clicking through way too many steps.

“Easy to navigate”

Pros

There's tons of information right at my fingertips which makes it easy to move around the system.

Cons

Entering information takes a bit too long for my liking.

“web access with full asset cost tracking”

Pros

It's web-based which is convenient and also I like that I can track every asset with its cost of ownership, like mileage.

Cons

I don't like that role permissions are all set generically instead of being customizable.

“strong equipment data capture”

Pros

I like the information it captures about our equipment

Cons

Having to click through so many screens just to find or enter information is a hassle

“excited to move to web”

Pros

The Web demo was something I really enjoyed and I'm looking forward to bringing my team onto it, especially since we've been using WIN since 2000.

Cons

At this point, I don't have any concerns to mention. We're scheduled to go live in 2023.

“Solid work order management and fleet planning”

Pros

Work order management and fleet replacement planning have been very useful for our day-to-day operations.

Cons

Migrating data from a non-FASTER application can be difficult and takes extra effort.

“Easy work order tracking”

Pros

Keeping up with work orders is easy and the system is simple to use overall.

Cons

The initial implementation cost was very high for us. All I would say is that getting started can feel quite expensive so watch that budget.

“good setup”

Pros

We already had WIN running on our servers and the assets were in place which made the setup work well for us.

Cons

It feels too layered and convoluted at times. Also some features are priced higher than what they really deliver.

“strong inventory feature”

Pros

Inventory is the feature I rely on most and it's been an excellent part of the program.

Cons

One thing that's missing is the option to delete items from inventory.

“maintenance and asset tabs do the heavy lifting”

Pros

The maintenance and asset tabs are the parts I enjoy most. The platform is remarkably simple to use.

Cons

My only complaint is that I get logged out and have to sign back in several times throughout the day.