Matrack GPS Reviews
Total 20 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars85%
4
Stars15%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Medical Devices, N/A employees
More than a year
“accurate vehicle tracking”
Pros
I really appreciate about Matrack how accurately it identifies a vehicle's exact location. It consistently gives precise tracking details which makes it very dependable to use. Another strong point is that it's GPS delivers GPS-related information on time and without errors. The updates are reliable and accurate so I can trust the information it provides.
Cons
Not one bad thing to mention.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Construction, N/A employees
Less than a year
“effortless live tracking on my phone”
Pros
Being able to see what's happening right from my phone has been really useful and convenient.
Cons
The only thing I'd ask for is a bit more battery life even though it already lasts long enough to be practical.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Security and Investigations, N/A employees
Less than a year
“great for client demos”
Pros
I can walk my clients through the software and process really easily thanks to Matrack.
Cons
In the start reaching customer service could be a bit challenging at times but that has improved a lot. I'm very satisfied with the support now.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Legal Services, N/A employees
More than a year
“Top-notch support”
Pros
Compared with other GPS tracking providers Matrack really separates itself with customer service that feels a step above the rest.
Cons
Haven't run into any problems with it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Automotive, N/A employees
More than a year
“Love the simple navigation”
Pros
This software is simple to use, easy to navigate and I genuinely love using it.
Cons
I don't have any complaints about this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Consumer Electronics, N/A employees
Less than 6 months
“helpful alerts”
Pros
Navigating it is really simple, the software works well and it gives us several notification options to choose from.
Cons
It's lacking an international unit. If that option were available, I believe it would appeal to a wider market and sell more.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, N/A employees
Free Trial
“Super useful and hassle-free”
Pros
Matrack is a simple platform that works really well at what it does. My whole experience with it has been super awesome.
Cons
There isn't much to complain about tbh. They really did a great job with it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Security and Investigations, N/A employees
Less than a year
“affordable and user-friendly platform”
Pros
This platform was budget-friendly and simple for us to work with which are both essential qualities for staying competitive in this retail technology market.
Cons
It's missing the option for distinctive or customized packaging.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Legal Services, N/A employees
Less than 6 months
“consistent tracking”
Pros
It handles what I need it to do. There are a few small things I'd tweak if I were the one designing it but overall it works well and gets the job done.
Cons
There are a handful of minor details I'd adjust if I had the option but nothing major since there are simple enough workarounds for them.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Information Services, N/A employees
More than a year
“reliable tracking for clients”
Pros
The tracking software was simple enough to get started with. Even using it day to day has been very easy. One thing I really appreciate is how much it helps me deliver better service to my clients which is a big reason this product has been valuable for me.
Cons
Like other tracking tools I've seen the real-time tracking still comes with a bit of delay. I'd really like to see truly live tracking added in the future.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Automotive, N/A employees
More than a year
“Multiple device options available”
Pros
There are multiple device options for different applications which makes the product line very flexible. Installation is simple and the overall cost is affordable.
Cons
I think the phone app view could be improved by making it larger or a bit more readable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, N/A employees
More than a year
“Worth a lifetime warranty”
Pros
I'm so happy with this product that I even offer a lifetime warranty on every unit I sell.
Cons
The unit size could be better and while the battery life is stronger than most competitors, it's still something that needs improvement. I'd also really welcome more fleet-focused ideas or features.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Electrical/Electronic Manufacturing, N/A employees
Less than a year
“fast activation for any vehicle”
Pros
Whether it's a car, truck, motorcycle or any other moving unit, this works really well for tracking. I also appreciate the fast activation.
Cons
Something that would make it even better is adding an on/off kill switch option on the newer models.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Legal Services, N/A employees
Less than a year
“Very fast setup”
Pros
Getting it installed was quick and simple process. Also the mobile app covered everything for us with clear, self-explanatory steps.
Cons
We wouldn't complain about anything.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Services, N/A employees
Less than 6 months
“reliable vehicle visibility”
Pros
One of the best parts is being able to see exactly where my workers' vehicles are which helps a lot with safety, monitoring and any investigation if needed. It's also really useful when a teenager is driving a parent's car because the GPS lets you know where they are without having to stay right behind them the whole time.
Cons
I can't think of anything that needs to be changed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Transportation/Trucking/Railroad, N/A employees
More than a year
“accurate tracking”
Pros
Being able to sign in quickly and see exactly where my vehicles are is the feature that matters most to me. Whenever a customer calls, I can give them accurate updates right away and if one of my drivers runs into trouble, I can pinpoint their location and get help to them fast.
Cons
Everything I use has been working well. No issues at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Security and Investigations, N/A employees
More than a year
“Simple daily reports”
Pros
Keeping up with daily activity reports is very easy for me thanks to this product. The software itself is also simple to maintain on a regular basis.
Cons
Can't think of any issues I faced when using it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Transportation/Trucking/Railroad, N/A employees
More than a year
“smooth implementation”
Pros
Implementation was very simple. I appreciate that set up and general navigation of the software is quite simple and accessible.
Cons
I've had a positive experience using this product overall, haven't got any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Transportation/Trucking/Railroad, N/A employees
More than a year
“User friendly”
Pros
This has been simple to use, works better for me than other options and is very effective overall.
Cons
I don't have any negative comments at this point in time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Transportation/Trucking/Railroad, N/A employees
Free Trial
“accessible and flexible”
Pros
Matrack is simple, user-friendly and flexible. It provides all the information I need.
Cons
There were a few communication issues in the past but they were quickly addressed and resolved.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8