“Strong fleet tracking”

Pros

Monitoring the fleet and confirming customers is something this software lets us do easily. The track-and-trace functionality is useful and the dashboard gives relevant information that helps day to day.

Cons

Requests to the product team can take longer than expected. Reporting still needs more filter options and the planning function could use additional data and tools.

“comes with helpful integrations”

Pros

Keeping track of our deliveries and estimated arrival times has been very useful and the support team has been excellent whenever we've needed help.

Cons

Sometimes the routes aren't generated correctly. We've already tried several possible fixes but the issue still comes up every now and then.

“provides live driver tracking”

Pros

I really appreciate the route optimizer along with the reports and indicators in QuadMinds.

Cons

Getting a problem solved can sometimes take a few days even when the issue is urgent.

“makes tracking easy”

Pros

The platform has been very stable, it's consistently available and whenever an issue comes up, the response time is fast.

Cons

One limitation I've run into is that I can't schedule deliveries from different warehouses at the same time since the system keeps assigning them from the same warehouse.

“offers ongoing feature development”

Pros

They knew exactly where to put the focus. The integrations they provide are genuinely useful and their support team gets back to us quickly whenever needed.

Cons

The upgrade to the newer version took much longer than expected. We still cannot switch to the version getting the latest updates because it does not yet include everything our current version already has. On top of that some changes involve too much internal process.

“better map-based planning”

Pros

Our logistics team stays much better organized with this and route planning is far more efficient. It saves us a lot of time and even more importantly, helps reduce resource use.

Cons

I really haven't run into any downsides. The app is user-friendly and the support team has been solid whenever needed.

“quick implementation”

Pros

The platform covers a lot from route optimization, planning, live location tracking to useful reports on drivers and routes.

Cons

Right now it doesn't show the exact return time to the warehouse although they're already working on that which is encouraging to know. It makes them come off to clients like me as a proactive organization.

“Routing performs well for daily management”

Pros

Working with QuadMinds has been a very positive and simple experience. The way it is organized really helps us make day-to-day operations much easier to handle.

Cons

If anything could be better, it would be the technical support response time especially in our area.

“organized platform for daily operations”

Pros

Customer support has been excellent and the tracking features work really well. The app is also very easy to use and simple to understand even for our older users.

Cons

The admin side could definitely be better especially when it comes to payments. Receipts are often unclear and there have been times when I was asked to pay invoices that had already been settled.

“quick setup and clean interface”

Pros

It adapts really well when different situations come up and it helps make the work much easier.

Cons

Up to this point, I haven't come across any real downside or anything that slows down our day-to-day work.

“strong excel integration”

Pros

It's a modern, adaptable product and you can tell there's a multidisciplinary team behind it constantly working to enhance both the features and the technology.

Cons

At this point, I don't have any complaints. We keep reviewing the service quality on an ongoing basis and try to contribute in a positive way to its overall improvement.

“Quick implementation”

Pros

Having customer locations open on the map really helps us with optimizing routes and deciding the best visit order. It's also useful for finding customers who aren't being displayed correctly along the route. That being said there are limitations in both these aspects sometimes.

Cons

Customer locations and visit times aren't always precise and there are still issues when taking photos during a visit since the app can sometimes freeze or close unexpectedly.

“powerful planner with useful features”

Pros

Implementation was quick probably because the platform is simple to use and understand. Support has also been fast and effective whenever needed. Overall it covers many of my business requirements well.

Cons

There are still a few features my business needs that are not available yet such as trip settlement and collections. More grouping options would also help. Right now we use grouping to separate the laboratory but it would be useful to also filter customer types and prioritize certain types of customers first.

“better routes, happier customers”

Pros

The platform comes packed with a lot of features that are very useful. One of the highlights in my opinion is its solid planner especially because the team behind the product keeps enhancing it over time. They actively reached out to us for feedback and then turned those suggestions into broader features that benefit all customers.

Cons

I'd like to see a stronger maintenance feature since that area hasn't really seen much progress.

“GPS tracking and fleet management combined”

Pros

I found the implementation process to be very simple. Also I appreciate that the interface is user-friendly.

Cons

It's all good from my end.

“convenient for tracking teams”

Pros

Since we started using QuadMinds, our delivery distribution has improved a lot and brought several advantages. The biggest ones have been lower distribution costs and better profits, quicker delivery times and more satisfied customers, a higher success rate on deliveries and having all the information centralized in one place.

Cons

There were two occasions when the system got very slow during updates but the support team was excellent especially since they are constantly working on improvements.

“perfect fit for beverage distribution”

Pros

It matches the beverage distribution business we operate in really well and suits our day-to-day service needs perfectly.

Cons

I still think the maintenance module needs a lot more improvement and could be developed much further.

“optimized routes cannot accept new orders”

Pros

Being able to view all my orders on a map and build the most efficient delivery route has been really useful.

Cons

Once a route has been optimized and then adjusted manually, there's no way to add new orders to that same route unless I undo the changes I already made.

“Simplifies workflow”

Pros

What I appreciate most about this product is how much it simplifies our overall workflow. It also comes with a wide range of tools that cover different needs.

Cons

Occassionally the location data isn't accurate and those errors end up making our work less efficient.