“GPS tracking”

Pros

Radaro has completely changed how we get products out to our customers. The GPS tracking, instant customer feedback and automatic delivery notifications when the truck is on the way have been outstanding for us.

Cons

They're already working on an app update that should make the platform even more user-friendly so at this point there's really nothing we dislike about the software.

“Real-time visibility for team and customers”

Pros

The real-time updates, polished look and feel and the overall positive effect it has had on both the team's experience and the customer experience have been standout benefits.

Cons

At the beginning, it was built very much around delivery operations so we had to adjust it a bit to make it work for other types of service fulfillment.

“Comes with data capture and reporting”

Pros

Setting this up was quick which I can always appreciate. The team stays proactive with customer communication throughout as well. The live tracking works really well and the data capture and reporting features give us the visibility we need day to day.

Cons

Route optimization across several vehicles can sometimes produce some unusual results. That said the newer drag-and-drop feature for reassigning jobs between drivers has done a lot to work around those system logic limitations.

“Flexible operational frameworks”

Pros

It gave us the flexibility to build operational frameworks that actually match the way our process goes. We're also working on integrating it with our POS system which should turn it into a smooth and practical tool that supports every part of the business.

Cons

We're still collaborating with the Radaro team to make sure any additional features or benefits we want can either be developed or added over time. Don't really have a complaint.

“excellent customer engagement tools”

Pros

Route optimization is simple to work with and the customer engagement features are genuinely class-leading.

Cons

I think routing could maybe be a bit more efficient since with smaller volumes some runs can end up crossing over.

“fantastic visibility into operations”

Pros

Getting it up and running for my business was actually incredibly easy and it's been just as simple to manage as part of our daily perations. The level of information it provides for everyone involved is excellent as well.

Cons

We're genuinely very happy with the product because it delivers on everything it promises. The only improvement we'd want is the ability to roll everything up into a national-level view.

“Transformed product delivery workflow”

Pros

It has completely changed the way we handle product deliveries.

Cons

Honestly nothing to complain about at this point. It's been amazing and we'd definitely recommend it.

“Perfect for time-sensitive orders”

Pros

Having live visual tracking for orders makes a huge difference especially when deliveries are time-sensitive.

Cons

No real complaints at this point though I'd still love to see support for more third-party drivers.