Zubie Reviews

Pros

This tool really simplifies the management of my vehicle fleet particularly for planning product deliveries to customers. It is also used to manage limousine rentals which centralizes everything in one place for the company.

Cons

I have not noted any negative consequences and it is a truly useful software for businesses. I recommend everyone use it.

Pros

There's honestly nothing positive to say. This feels like a terrible system that's not user-friendly at all. I wouldn't recommend it to anyone.

Cons

One major problem is the lack of access control. There's no way to grant specific permissions, like allowing a warehouse manager to view alerts and maintenance records while preventing access to recordings. Support is also rough: responses take forever and customer service hasn't been helpful. On top of that there don't seem to be meaningful updates and the layout is extremely confusing. To make it worse, they lock you into a 3-year contract so there's no real option to exit if it doesn't work for your team.

Pros

I have nothing good to say right now. Check the dislike section for details. They sent me a FREE upgraded Zubie key but it is completely useless.

Cons

They recently switched from 3G to 4G and the update took a whole week. Now, it records 10 minute trips all day long and they cannot seem to fix it. Also it is disappointing to see things go downhill so fast. The team is nice, but the app has only gotten worse since I joined two years ago and the price keeps going up.

Pros

Vehicle tracking is fairly accurate.

Cons

Most of the other features they price up for feel useless. The one part we actually wanted, getting the diagnostic code when a check engine light pops on, stopped being accurate. We have Zubie units for 7 vehicles and right now it keeps showing that all of our cars have major problems, including issues that were already fixed. Instead of updating the status, it mostly just lists a history of past events, leaving it on us to figure out what's still relevant and what's no longer a concern. We also upgraded to their dashcam version back in 2022 and it hasn't been worth the cost. A teammate was in an accident and the dashcam didn't record anything like they claim it would. On top of that accessing the footage online is painfully difficult. When I reached out to explain we needed changes, the only response was an email basically telling me I'd have to pay out the contract in full if we weren't going to continue service. No real attempt to understand the situation or help. It's just business with zero customer support or empathy. Honestly, I wish I had never upgraded. The way we were treated is the reason I'm taking the time to write this so other people don't end up in the same spot.

Pros

Zubie used to be a great small company when I first started using it but their customer service has almost disappeared now!

Cons

We were told auto-renew was not enabled, yet we got billed for two years, automatically charged to the old credit card. The rep said they changed our terms but then told us, "You have to do that yourself." Devices constantly stop working. Also tied to remove one from our fleet subscription but we still have to pay for another year and a half. When the devices work, the info is somewhat reliable. When they don't, customer service is a nightmare.

Pros

I'm a dispatcher and I rely on Zubie to quickly spot where my techs are. Before the update, checking everything felt fast and easy. I could view the full picture without wasting time on extra "clicks," and driver details were right there when I needed them. That setup worked perfectly for my workflow.

Cons

After the update though, the whole system feels noticeably more frustrating to use. I can still see my techs but now I have to click into each one just to get basic details. One thing that bothers me is that I can't tell where each tech is or how far they are from a specific customer at a glance anymore. As a dispatcher, I don't have the time to look up where every van is individually and the extra "clicks" make everything feel more complicated and confusing. I really miss how it used to be.

Pros

The app is relatively easy to use and quick to get set up.

Cons

Our experience with customer support has been extremely poor, with major delays when it comes to tracking. Overall, the lack of responsive help makes the experience frustrating.

Pros

The Zubie app is awesome. It works on both Android and iPhone, so anyone in management can check the exact location of every vehicle anytime. We also love how easy it is to track repair status right in the app.

Cons

The mileage and location tracking are not always 100% accurate, but they are usually close. Any business owner should use this as a backup and safety tool, but I would suggest not relying on it completely.

Pros

What I appreciate is how reasonably priced it is and how simple it feels to get going and use day to day.

Cons

Customer support could be better and I've also noticed occasional disconnections that interrupt things.

Pros

I've really enjoyed being able to see how often my trucks are being used, how much fuel we're burning and where each employee is throughout the day.

Cons

Occasionally the app feels a bit laggy. Also, it's not too hard for a truck to get disconnected from the app and that can lead to annoying gaps in the data.

Pros

User interface is refreshingly simple and after trying other GPS tracking tools before, it is honestly the best one we've run into. It keeps things up to date in the background and sends notifications right away when a vehicle is running low on fuel or when it detects hard braking, among other events.

Cons

No complaints on our end.