
Essential ERM Reviews
Total 8 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Jana S.
Mid Market, 51-100 employees
“Excellent support and solid platform
Pros
Setting up this software was pretty easy and navigating through it is not a problem too. Plus it covers all the key components I need for risk management. What I really like is how flexible it is as I can configure exactly what I want to access and view based on my specific needs. The customer support team has been fantastic too as they get back to me quickly and their communication is always clear and helpful.
Cons
Cannot think of any major issues as it really meets our business requirements perfectly.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Scott O.
Small Business, 11-50 employees
“Reliable ERM Solution That Delivers
Pros
I really like how simple this is to use. Plus the customer support team has been absolutely fantastic to work with.
Cons
The pricing feels pretty steep for a nonprofit company like ours.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Kate M.
Mid Market, 51-100 employees
“Easy to Use with Excellent Support
Pros
The system does a great job helping us connect with business unit leaders and link our enterprise risks directly to strategic goals. Plus setup process was simple too and the flexibility really stands out. Customer service has been the best too whenever we have needed support. Also the visual dashboards are clear and comprehensive making risk monitoring much more manageable than before.
Cons
While the system handles data analysis well on its own I would personally love to see Power BI integration added down the road to streamline our reporting process even more.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Jane G.
Enterprise, 500+ employees
“Effective Risk Management Tool
Pros
Essential ERM setup process was simple and the workflow feels easy to follow. Plus the results give us the exact risk information we are looking for. Support team is great too as they are always there when I need help or want to go over something again.
Cons
Occasionally run into bugs and the loading can be really slow though support is quick to address these issues when they come up.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Anonymous
Mid Market, 51-100 employees
“Impressive Platform with Great Usability
Pros
One thing I really like about it is that regular updates keep coming.
Cons
Well one thing I noticed is that I cannot go into specific details when evaluating how well controls are working.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Anonymous
Mid Market, 51-100 employees
“Has some advanced features
Pros
I really like that this gives me one clear view of all risks happening right now and it connects nicely to our risk management needs and strategic goals. The indicators are also easy to track and keep an eye on. The workflows and other features really help with making better decisions and getting teams to work together more effectively. What impressed me most was the quick implementation like it just took 2 to 6 weeks even without any IT experience and there team responds fast when you need help. This is essential since risk assessments need to be dynamic and risk data changes so rapidly. We use it daily to stay on top of emerging risks and escalations that require immediate attention.
Cons
The reporting options feel pretty limited to me right out of the box and while they mention plans for more customization down the road, it is not there yet when you need it.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Deryck W.
Consulting, 51-100 employees
“Pretty amazing
Pros
It is really user friendly and it works well whether you are dealing with a small team or a massive organization. The learning curve does not overwhelm smaller companies which shows thoughtful design. Plus everything flows logically and is simple to understand. What I particularly like is how it prevents you from getting bogged down in too many risks which is usually what kills ERM initiatives in my experience. Also the ability to connect strategy with risks is a nice touch if you want that functionality. But what I really love is linking risks directly into annual work plans which transforms ERM from a yearly checkbox exercise into something that actually lives and breathes throughout the organization.
Cons
I honestly cannot think of any real downsides to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Samantha W.
Enterprise Risk and Audit, 500+ employees
“Got everything we were looking for
Pros
I really like being able to consolidate strategy, risks and implementation plans in one place and connect them for improved management reporting.
Cons
Have not run into any issues yet. I have worked with this at two different companies and it has been great both times.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9