Osprey Flight Solutions Reviews
Total 10 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Insurance, N/A employees
Less than 6 months
“Invaluable for real-time risk monitoring”
Pros
It has been incredibly valuable for assessing real-time, high-risk situations especially with everything happening in the Middle East right now.
Cons
A small improvement would be adding alert filters so I could choose to receive notifications only for specific threats like war or terrorism instead of weather-related alerts and everything else.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Airlines/Aviation, N/A employees
Less than a year
“Detailed threat analysis powerhouse”
Pros
Every day, it plays an important role in our business for threat analysis and incident reporting. It's a very capable tool and the customer service has been excellent as well. Our Client Success Managers are consistently available to support our operation and respond quickly whenever we have questions or concerns about the platform.
Cons
A few features are only available through the purchase of additional Osprey products and the platform does cost more than some competing options. Even with that, we haven't seen anything else on the market that matches it's level of detail so we're happy with it and have no plans to switch.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Airlines/Aviation, N/A employees
Less than a year
“Helpful country risk reports”
Pros
The country reports have been really valuable for underwriting and for getting a better understanding of the risks in different regions.
Cons
At first, the number of emails felt overwhelming but thanks to the support, I was able to condense them into one daily email which helped a lot.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Airlines/Aviation, N/A employees
More than a year
“Top-tier support and usability”
Pros
Very user-friendly and having a dedicated client success manager really helps make sure expectations are being met.
Cons
There's no way to combine multiple reports into a single document.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Airlines/Aviation, N/A employees
Less than 6 months
“Real-time alerts”
Pros
Having real-time flight analysis, critical warning alerts and quick review tools makes this product extremely valuable for our operation.
Cons
Up to this point, the product has been very useful for our company.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Insurance, N/A employees
Less than a year
“knowledgeable analysts”
Pros
To have up-to-the-minute information on countries and conflicts around the world has been useful. The analysts are exceptionally knowledgeable and share objective facts instead of subjective opinions which makes the information much easier for us to assess and act on. The geographic view on the explore page is also very useful since it helps us gauge the risk of recent pings in specific areas within a territory. On top of that, the regular conflict updates have been excellent.
Cons
Nothing comes to mind as a negative.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Airlines/Aviation, N/A employees
More than a year
“Covers events well”
Pros
From day one, the platform has been very user-friendly. It covers events well and connects nicely with our flight planning system which makes the overall workflow much more efficient.
Cons
the report customization options are fairly limited.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Airlines/Aviation, N/A employees
More than a year
“Convenient color-coded map”
Pros
Having the information needed to make informed decisions available with just a click is incredibly helpful and the simple color-coded world map makes everything visually appealing and quick to understand.
Cons
I haven't come across any issues with it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Airlines/Aviation, N/A employees
Less than a year
“They listen to feedback”
Pros
I really appreciate that they listened to feedback and actually acted on it. The alert layout for updates has been improved and new information now shows up in bold which makes it much clearer to spot right away. Airport reports have also been expanded with extra details and that adds even more value to the platform.
Cons
Honestly, there is nothing about it that I would point to as a downside.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Airlines/Aviation, N/A employees
More than a year
“Stays up-to-date”
Pros
The interface is simple and the output can be customized to match what we need. It stays current and relevant for our internal assessments which is really important for crew safety and the overall operation.
Cons
There is not much to complain about although the font used in the report feels a bit too narrow and can make longer reading sessions somewhat tiring on the eyes.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8