Total 5 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

80%

4

Stars

20%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

SS

Scott S.

Mid Market, 51-100 employees

5.0
October 2024

Vendor Risk Management Done Right

Pros

The automation features really streamline how I handle vendor risk management across the whole system.

Cons

I can't really find anything to complain about with this tool.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Mid Market, 51-100 employees

5.0
September 2024

Streamlines vendor management easily

Pros

The customization options really work well for our specific requirements and whenever we need help, the vendor support team has been solid.

Cons

Getting everything set up properly takes quite tweaking at first. I'd really appreciate more options to customize email sources and logo details and having our company branding instead of the Processbolt logo would prevent vendor confusion. There's also a visibility issue with questionnaires where any user from a vendor company can view their assessment even if they're not supposed to be part of the working group.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

JS

John S.

Small Business, 11-50 employees

5.0
May 2024

Excellent ROI and Team Support

Pros

What I appreciate most is how it captures responses in our knowledge base and really speeds up the process when we're responding to outbound questionnaires.

Cons

Third-party web integrations can be tricky and we've run into some hiccups, though ProcessBolt's team jumped on fixes pretty quickly when problems came up.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

RBMPCC.

R Bella MBA PMP CDPSE CSPO .

Small Business, 11-50 employees

5.0
April 2024

My experience with processbolt

Pros

I really like how smooth the interface is and it makes navigating through different functions pretty easy. The workflow customization options are fantastic and let me tailor processes to fit our specific needs. Integration with our existing systems worked smoothly which saved us a lot of headaches during setup. What I find most valuable is how well it centralizes all our vendor information in one place, making management so much more efficient.

Cons

The integration with ServiceNow could definitely be better and it feels restricted right now.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

8

A

Anonymous

Small Business, 11-50 employees

4.0
December 2022

Best VRM and ASM Solution

Pros

It has been incredibly helpful for keeping tabs on third-party vendor risks and making sure they're actually meeting their commitments. It's really cut down our worry about potential data breaches and security issues. What I also appreciate is how it's helped us spot different ways attackers might try to get in, so we can tackle the most important vulnerabilities first instead of just reacting to problems.

Cons

I can't really think of anything negative right now, everything runs smoothly and the support team is responsive.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9