SoftExpert Suite Reviews

“Needs a lot of betterment

Pros

It is a feature-rich tool but it is not simple and can be difficult to use. But because it is driven by BPMN, it simplifies the understanding of processes.

Cons

The design is not user friendly which makes it difficult for us to navigate.

“Works fine

Pros

It is a highly complex suite that allows us to synchronize areas and data of great value. Plus the integration between the components works seamlessly.

Cons

Certain processes like creating risks are quite complex and require a lot of data input which I feel like is not always needed for simpler methodologies.

“A complete management system

Pros

I was able to see process improvements during the implementation and manage all the necessary scopes to control my system, showing a positive shift in how our management system handles information. Also I like that it has a user-friendly interface.

Cons

The security system is so strong that managing external documents and exporting data at times becomes a challenging process for us. Additionally the reporting system is quite inflexible too.

“They listen to recommendations

Pros

Well I like how the system integrates various components of our business such as risks, projects, documents, HR, action plans, performance and quality. We are also pleased to see the software is regularly updated and that our feedback is taken into account. The immediate support from our account manager is also excellent.

Cons

Our main issue lies with the reports particularly in the projects, programs and portfolios. As most of our work is done in the projects module but the reports are mostly limited to status updates. And since many of our stakeholders are government employees who need hardcopy reports we often have to recreate them. Moreover development takes a lot of time and the functionality appears limited. Plus some of our suggestions and requests could not be implemented.

“Worth considering

Pros

The integration between modules is great and creating workflows and implementing ideas is pretty simple too.

Cons

In my opinion the connection between the tickets module and the Kanban module needs improvement.

“Happy to be partners with them

Pros

I find it easy to use and collaborate with teams to create solutions is a simple task too.

Cons

The manuals are not as detailed or clear as I think they should or could be.

“Very user-friendly

Pros

Overall I am satisfied with the solution despite the issues with configuration and usability. Yes there is room for improvement but knowing there is a roadmap in place and that the SE team listens to feedback boosts my confidence and satisfaction.

Cons

Well the user interfaces and configuration process are way too complicated.