Total 11 reviews

4.9

All reviews are from verified customers

Rating Distribution

5

Stars

91%

4

Stars

9%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

T

Tammy

Banking, 11-50 employees

More than a year

5.0
January 2025

So far so good

Pros

Trac is an excellent tool that supports us in meeting our security needs.

Cons

I do not have any negative feedback to share.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Ed

Banking, 51-100 employees

More than a year

5.0
October 2024

Pretty basic and works fine

Pros

It is easy to use and helps us simplify the management of our InfoSec program.

Cons

It still has some bugs but the team is working to fix that so we are not very worried.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Banking, 11-50 employees

More than a year

5.0
October 2024

Streamlines information security

Pros

TRAC fits seamlessly into our audit process. Plus the modules available in it help us streamline the workflow and handle our information security tasks easily.

Cons

Overall it has proven really useful in many ways. The features work well and I have not had any issues with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Robert

Banking, 11-50 employees

Less than a year

5.0
October 2024

Simple to learn and use

Pros

It is simple to use and easy to understand. And the different solutions within TRAC share data and work together the best without causing any issues.

Cons

The login is good. I like that it remembers most of my credentials but the ping is a bit excessive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Joni

Banking, 51-100 employees

Less than a year

5.0
October 2024

Don't wait and get it today

Pros

We were looking for a simple yet efficient tool to help us track and assess the risks of our vendors. The good thing is that Trac provides exactly that and much more.

Cons

There are a few problems but they are ignorable as it meets most of our requirements.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rick

Banking, 51-100 employees

More than a year

5.0
October 2024

Covers everything you need

Pros

TRAC is customized for financial institutions. The asset categories, default threats and potential controls are well designed and suit every scenario I have come across.

Cons

It would be great if the reporting had more flexibility and customization. Though the default reports usually cover what I need but there are a few situations where I would prefer to customize them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Brent

Banking, 11-50 employees

More than a year

5.0
September 2024

Excellent platform for RA

Pros

The TRAC platform is simple to use and provides up to date and comprehensive information to ensure that our risk assessments are timely and effective.

Cons

I cannot quite figure out how to change the risk mitigation goal percentage for some areas so that part is not the easiest to navigate. But it's not a major issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Trisha

Banking, 51-100 employees

Less than a year

5.0
September 2024

Pretty perfect it is!

Pros

Well the integration between the modules has significantly improved our efficiency. What more we could ask for?

Cons

Nothing in particular comes to my mind when I think of a con.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Angela

Banking, 51-100 employees

More than a year

5.0
September 2024

Happy with my choice so far

Pros

It is very user friendly. Also I appreciate that I can add responses to audits for better audit tracking.

Cons

I am generally satisfied with the IT RA and CAT tools. However I often forget how to finalize the IT RA so making that process easier would be helpful.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

D

Debra

Banking, 11-50 employees

More than a year

4.0
August 2024

Simple to navigate

Pros

We use it to track audit findings and it helps us keep our policies organized. And the monthly reports remind us of upcoming approval dates.

Cons

We use the risk assessments feature but I wish it were a bit easier to use.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

B

Britney

Banking, 11-50 employees

Less than a year

5.0
August 2024

Worth the price

Pros

It is pretty easy to use and offers great functionality. We are a small institution and sometimes other products do not scale to our needs but Trac is proven perfect for us.

Cons

Well it would be nice if it allowed us for bulk document uploads in the Vendor section.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8