Vantage Software Reviews

Pros

Since bringing this system into East Cheshire Hospice, we've seen a clear improvement in the way we manage and use our data. One of the biggest reasons it has been adopted so well is how simple it is to use. Staff from different teams were able to get up to speed quickly with very little training which meant it became part of day-to-day work without causing disruption to existing workflows. From a risk management point of view, it has improved our ability to keep records accurate, timely and consistent. That lowers the chance of errors and helps us meet compliance and governance requirements more effectively. Reporting has also been a real strength, giving us clear and dependable outputs that support both operational decisions and longer-term strategic planning. Reports can be customised and refreshed without much effort so we can react quickly when new priorities or needs come up. The tracking features have been especially valuable as well, letting us monitor activity, outcomes and engagement in real time. That visibility supports continuous improvement and makes it easier to show stakeholders the impact of our work. Overall, the system has given us more agility, stronger accountability and greater confidence in the data behind our service development.

Cons

we can't create our own modules and integration with other systems is still lacking. Because of that, we currently have to duplicate a lot of reporting, including submissions to CQC and LFPSE.

Pros

Working with it has been really positive. We can update and customize the forms and reports ourselves without much hassle which gives us a lot of flexibility. Another big plus is that adding more modules doesn't come with extra charges so the organisation gets added functionality and more value without increasing costs. There are also plenty of helpful templates available making it simple to roll out extra features whenever we need them.

Cons

The initial setup did take some time but that was mostly because we needed to collect and organise all of the necessary information on our side rather than because of any problem with it itself.

Pros

Having everything in it in one place has been really valuable. It gives us clear oversight across the whole organisation and the dashboards provide a lot of useful high-level information like showing how many incidents or complaints are currently open. The automated triggers have also been a really helpful feature.

Cons

At this point, we really haven't come across any downsides with the system. We also found it helpful to record the training sessions since we often go back to them when we need to sort out quick issues and if anything else comes up, raising a ticket with it is fast and genuinely helpful.

Pros

Getting through a record is simple, pulling up data is quick and building reports is just as convenient.

Cons

I haven't come across anything about it that I dislike.

Pros

The flexibility is outstanding, you can customize the existing modules to fit your exact requirements or build entirely new ones in no time. On top of that, the support team is excellent, they reply very quickly and are always genuinely willing to help.

Cons

Sometimes, the manuals don't offer as much help as they should but it's not a major issue since the support team is always available to provide guidance.

Pros

Setting things up was simple even without any coding background and the software offers a lot of flexibility. The shared template feature is especially useful and highly customizable.

Cons

Links to sub-forms aren't available and the fields aren't coded.

Pros

It comes with a wide range of modules and their team is willing to either tailor an existing one or build something new from the ground up so it fits your organisation's needs. It's also a very cost-effective system, simple to work with and really helpful for tracking actions and lessons learned from incident investigations. On top of that, their customer service is excellent, the support team is responsive, professional and consistently helpful.

Cons

there's not much to complain about. The software is flexible and we're able to make changes whenever needed.

Pros

After rolling out Sentinel across 46 care homes and 11 home care branches in 2017, it has become our web-based risk management system for recording, tracking and reporting accidents and incidents, safeguarding concerns, complaints and compliments, audits and enquiries. Since the implementation, the system has developed further and we've been able to tailor the modules to match our changing requirements, capture all necessary regulatory information, stay aligned with our policies and produce the outputs we need for trend analysis and risk management. Before Healthcare Homes introduced the system, everything was reported on paper at individual homes and branch level. Now it supports the different needs of teams across the business, from the Executive Board and central departments to frontline operational staff. As our processes continue to change, their team has consistently given us first-class support with every Sentinel development. Overall, the system has helped us operate more efficiently, strengthened our governance processes and ultimately saved both time and money.

Cons

One improvement that would really help would be automatic action creation. For instance, if an audit area is marked as non-compliant, it would be useful for the system to generate an action plan automatically.

Pros

Its biggest strength for us has been how flexible it is. Each module works like a customizable electronic form supported by a database, reporting tools and automated event triggers. Because of that, the system is highly adaptable to different needs. We currently use just under 30 modules and keep discovering new ways to apply it, including incident reporting, complaints, risk registers, records of processing activities, prescription book management, planned preventative maintenance, contract management and DSE assessments, just to name a few.

Cons

That same small-company, personal approach can occasionally work against them. The team is pleasant to deal with and open to ideas for new features but technical support responses are not always as fast as we would want. That said, this is probably a fairly common issue with many IT suppliers.

Pros

Being able to create and manage our own modules is a big advantage. We can tailor them to fit our policies and procedures rather than trying to work around a fixed setup. The layout is simple so users can understand it without much trouble. The dashboards and reporting tools are also really helpful making it much easier to present relevant information clearly and effectively in our meetings.

Cons

There are still a few system quirks. For instance, when users are removed, they sometimes continue to show up on lists. It would also be much more useful if dashboards could be built around percentage compliance instead of just record counts. For example, being able to view 100%, 75% or 80% compliance for hand hygiene audits would be more meaningful than only seeing the number of audit records.