ViClarity Reviews
Total 12 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars67%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Hospital & Health Care, N/A employees
More than a year
“Simple to track audit results”
Pros
Using it has been very simple. It makes it simple to track and monitor audit results, risks and KPIs, while also clearly flagging actions that still haven't been completed. That makes follow-up and ongoing tracking much easier to manage.
Cons
It can be a bit slow at times especially when you're working with a lot of information.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Financial Services, N/A employees
More than a year
“Helpful compliance control scheduling and reporting”
Pros
Having risk and compliance controls scheduled regularly for nominated users, along with the reporting features, really helps highlight any weaknesses in the overall control framework that could also affect the Risk Register.
Cons
That's hard to answer since this is the only software of this kind we've used so far.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
9
Hospital & Health Care, N/A employees
Less than 6 months
“User-friendly tool”
Pros
It is quite simple to operate and whenever help is needed, the customer support team is excellent.
Cons
The integration side can be difficult for managers to roll out in the homes and work through.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
10
Functionality
7
Financial Services, N/A employees
More than a year
“Flexible UI”
Pros
The interface works really well for viewing implementation scores across different vendors and it also gives us plenty of flexibility to add and tailor questions to match our specific needs.
Cons
Building specific compliance reports in it can be hard to figure out since only once have I managed to create a report exactly the way I wanted.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
7
Hospital & Health Care, N/A employees
More than a year
“Awesome live dashboards”
Pros
live-updating dashboards are excellent and the visual side of the reports makes everything much clearer and more useful.
Cons
Honestly, I have no complaints. The staff are fantastic and always come back with helpful alternatives or suggestions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, N/A employees
More than a year
“Laid out clearly”
Pros
The platform is simple to use, the visual layout is clear and it helps save a lot of time.
Cons
The survey tool still has some limitations especially when it comes to one-click reporting functions.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Education Management, N/A employees
Less than 6 months
“responsive support”
Pros
Getting everyone involved into one system has been really useful and it keeps all the information and documentation together in a way that feels simple and convenient. It's relatively simple to use and the support from the team has been very good, they're always available when help is needed.
Cons
This software is definitely useful for what we need but at times it can feel a bit complex and somewhat overwhelming. That said, part of that may simply come from not having used the platform enough yet.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Financial Services, N/A employees
Less than a year
“Useful compliance visibility”
Pros
So userfriendly and it gives us a thorough view of our compliance obligations. It also works well for reporting and the built-in reports provide clear visual snapshots of the work being completed by different members of the team.
Cons
The homepage visuals could use some improvement since they feel a bit too basic at the moment.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Financial Services, N/A employees
More than a year
“knowledgeable team”
Pros
Having full ownership of the content is a big advantage for our credit union especially when it comes to accountability. We much prefer this kind of system over pre-populated platforms that come loaded with risks and controls our CU can't really tailor because this gives us the flexibility to make it specific to our own needs.
Cons
It's capable of doing a lot more than I personally know how to use right now so I would benefit from some additional training. That said, their team is very knowledgeable, helpful and always available whenever I need support.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Financial Services, N/A employees
More than a year
“Minimal learning curve”
Pros
the learning curve is gentle. Exporting reports for management and board reporting is simple and the scores/results are clearly displayed in the system. That makes the software useful across a range of different functions.
Cons
One of our biggest frustrations is that scheduling questions can be quite complicated although we do get very helpful support with that and they usually handle it for us. It's also frustrating that when setting up questions, you can copy sections but not individual questions.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
7
Functionality
8
Financial Services, N/A employees
More than a year
“Their team never disappoints”
Pros
Everything in the platform feels simple and user-friendly to navigate so using the features doesn't take much effort. Pulling reports from the system is also very simple and the customer service from their team has been excellent throughout.
Cons
Setting up new audits in the system can take quite a bit of time. That said, their team is always willing to help us with it so it hasn't really been a problem.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Government Administration, N/A employees
More than a year
“Useful report downloads”
Pros
Being able to extract reports and download them is really helpful and makes the software more practical to use.
Cons
Getting to specific content can be frustrating since there isn't a search function so I have to scroll through the data manually.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
7