ViClarity

ViClarity Reviews

Total 12 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

33%

4

Stars

67%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

SG
Sinead G.

Hospital & Health Care, N/A employees

More than a year

5.0

“Simple to track audit results”

Pros

Using it has been very simple. It makes it simple to track and monitor audit results, risks and KPIs, while also clearly flagging actions that still haven't been completed. That makes follow-up and ongoing tracking much easier to manage.

Cons

It can be a bit slow at times especially when you're working with a lot of information.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

KM
Kieran M.

Financial Services, N/A employees

More than a year

4.0

“Helpful compliance control scheduling and reporting”

Pros

Having risk and compliance controls scheduled regularly for nominated users, along with the reporting features, really helps highlight any weaknesses in the overall control framework that could also affect the Risk Register.

Cons

That's hard to answer since this is the only software of this kind we've used so far.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

9

PM
Patricia M.

Hospital & Health Care, N/A employees

Less than 6 months

4.0

“User-friendly tool”

Pros

It is quite simple to operate and whenever help is needed, the customer support team is excellent.

Cons

The integration side can be difficult for managers to roll out in the homes and work through.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

10

Functionality

7

WG
Wesley G.

Financial Services, N/A employees

More than a year

4.0

“Flexible UI”

Pros

The interface works really well for viewing implementation scores across different vendors and it also gives us plenty of flexibility to add and tailor questions to match our specific needs.

Cons

Building specific compliance reports in it can be hard to figure out since only once have I managed to create a report exactly the way I wanted.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

7

PO
Patrice O.

Hospital & Health Care, N/A employees

More than a year

5.0

“Awesome live dashboards”

Pros

live-updating dashboards are excellent and the visual side of the reports makes everything much clearer and more useful.

Cons

Honestly, I have no complaints. The staff are fantastic and always come back with helpful alternatives or suggestions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BM
Brid M.

Hospital & Health Care, N/A employees

More than a year

4.0

“Laid out clearly”

Pros

The platform is simple to use, the visual layout is clear and it helps save a lot of time.

Cons

The survey tool still has some limitations especially when it comes to one-click reporting functions.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

JK
Jospeh K.

Education Management, N/A employees

Less than 6 months

4.0

“responsive support”

Pros

Getting everyone involved into one system has been really useful and it keeps all the information and documentation together in a way that feels simple and convenient. It's relatively simple to use and the support from the team has been very good, they're always available when help is needed.

Cons

This software is definitely useful for what we need but at times it can feel a bit complex and somewhat overwhelming. That said, part of that may simply come from not having used the platform enough yet.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

7

ED
Eoin D.

Financial Services, N/A employees

Less than a year

4.0

“Useful compliance visibility”

Pros

So userfriendly and it gives us a thorough view of our compliance obligations. It also works well for reporting and the built-in reports provide clear visual snapshots of the work being completed by different members of the team.

Cons

The homepage visuals could use some improvement since they feel a bit too basic at the moment.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

DD
Denise D.

Financial Services, N/A employees

More than a year

5.0

“knowledgeable team”

Pros

Having full ownership of the content is a big advantage for our credit union especially when it comes to accountability. We much prefer this kind of system over pre-populated platforms that come loaded with risks and controls our CU can't really tailor because this gives us the flexibility to make it specific to our own needs.

Cons

It's capable of doing a lot more than I personally know how to use right now so I would benefit from some additional training. That said, their team is very knowledgeable, helpful and always available whenever I need support.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

DL
Declan L.

Financial Services, N/A employees

More than a year

4.0

“Minimal learning curve”

Pros

the learning curve is gentle. Exporting reports for management and board reporting is simple and the scores/results are clearly displayed in the system. That makes the software useful across a range of different functions.

Cons

One of our biggest frustrations is that scheduling questions can be quite complicated although we do get very helpful support with that and they usually handle it for us. It's also frustrating that when setting up questions, you can copy sections but not individual questions.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

7

Functionality

8

NT
Niamh T.

Financial Services, N/A employees

More than a year

5.0

“Their team never disappoints”

Pros

Everything in the platform feels simple and user-friendly to navigate so using the features doesn't take much effort. Pulling reports from the system is also very simple and the customer service from their team has been excellent throughout.

Cons

Setting up new audits in the system can take quite a bit of time. That said, their team is always willing to help us with it so it hasn't really been a problem.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

MM
Mary M.

Government Administration, N/A employees

More than a year

4.0

“Useful report downloads”

Pros

Being able to extract reports and download them is really helpful and makes the software more practical to use.

Cons

Getting to specific content can be frustrating since there isn't a search function so I have to scroll through the data manually.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

7