Amadeus HotSOS Reviews

Pros

Submitting a ticket for the maintenance team was the part I appreciated most. The process was simple so I could enter the request quickly and then follow up with them over the walkie-talkie to communicate right away.

Cons

Like any system, it had a few issues but in this case the problem was sometimes the employees not noticing the ticket that needed to be handled.

Pros

Works really well with Opera and the chat feature has been excellent. The reporting tools especially the custom report options, are fantastic.

Cons

At times, the connection between Opera and HotSOS breaks down at the interface level.

Pros

The way this program is set up works really well and it's very user-friendly. It makes communication across different departments in a larger hotel simple and efficient.

Cons

Once a request has been followed up on and archived, there's no way to look back at the closed request.

Pros

Setting up step-by-step workflows for tasks like room inspections helps make sure everything is completed correctly.

Cons

Compared with other options, this software hasn't kept up with updates or redesigns so the overall experience feels dated.

Pros

It's been really useful to monitor team productivity and at the same time give better support because of the information the system provides.

Cons

I'd really want to see an inventory module that can track the items used on the maintenance side.

Pros

Getting around the system is simple and both responders and agents can pick it up without much training. It comes with a huge range of built-in charts, supports barcode scanning for locations and equipment and makes collaboration and monitoring work well for teams of any size. When it's set up properly, it really cuts down resolution time by automatically routing the job to the right available person. The multilingual support at the user level is also a big plus.

Cons

Reports don't open or display very well on Android devices. The initial setup is fairly complex and definitely needs to be done carefully. Admin tasks also take time to learn especially when it comes to managing teams and controlling how work orders are assigned. It also depends heavily on strong WiFi since moving in and out of coverage can log users out or force them to restart the app before they can keep working.

Pros

Easy to operate and it's simple to install as well. I'd definitely recommend this product.

Cons

I honestly don't have any complaints about this product. It's an excellent choice for any business looking for this kind of software.

Pros

Using it completely improved the way our maintenance team operates. Creating work orders felt quick and effortless and because notifications came straight through the smartphone app, we were able to cut down a lot on radio traffic across the hotel. It helped us respond to guest needs without missing a beat while also letting us monitor progress in real time and keep a full history of completed work. I'd absolutely recommend this to any maintenance department.

Cons

Nothing comes to mind. It felt like such a refreshing upgrade as a service optimizer that we would have had to go out of our way to find something wrong and we never did.

Pros

Communication between hotel departments is much better with it. Everything is well organized and it's simple to locate exactly where to enter the information you need.

Cons

the system slows down which can affect the timing accuracy of orders. I do appreciate the small pictures used as order statuses but there isn't an icon bar to explain what each one means.

Pros

Using it at work has made communication between departments much simpler. Whenever we have a request or an issue, we just submit an order and it gets handled in no time.

Cons

Without Wi-Fi nothing comes through because it depends on a wireless connection.