Appointy Reviews

Pros

how flexible it is when it comes to configuring it for my business needs. It offers alot of useful features but the thing that impressed me the most is the live help and the exceptional level of customer support. Even during the free trial, the support team answered all my questions quickly and often sent me direct links to helpful guides and resources so I could find the exact information I needed.

Cons

there are just one or two small areas where I think additional customization would help. For example, the design of the gift certificate emails could be improved a bit. I also think the code in those emails should be displayed larger than the price to make it easier to notice.

Pros

one feature I found especially helpful was the ability to limit the number of attendees for bookings. This became very important during the COVID-19 pandemic when we needed to maintain physical distancing. The app keeps track of reservations automatically which made it much easier for me to manage capacity and ensure everything stayed organized.

Cons

Every now and then I have experienced small glitches in the reservation system. They don't happen often but they do show up occasionally.

Pros

I loveee using it because it removes the stress of scheduling tutoring sessions for my students. The system is simple enough that parents can use it easily which makes the whole process smoother for everyone. It also helps prevent overbooking which is very important when there are social distancing restrictions. Another thing I appreciate is how easy it is to cancel or reschedule sessions whenever needed. I also like having the ability to control how many sessions parents can book each week.

Cons

one thing I don't like about the software is that it's not very user-friendly when trying to add additional seats from the administrative side. That part of the system could definitely be made simpler.

Pros

there's a free version available so I never felt pressured to upgrade right away. The platform itself is easy to use and works smoothly. I also appreciate that the developers can help customize widgets for my website when needed. There's even a mobile app available in the App Store which makes managing bookings more convenient. I also love the integrations with different platforms like Google Analytics, the "Book Now" option on Instagram and the ability to schedule directly through Google Business. On top of that, it connects with Zapier which helps me automate many of my daily tasks.

Cons

it would be helpful if the platform added short descriptions when hovering over certain options or settings. That would make it much easier to understand what each feature does.

Pros

The absolute best part of my experience with it has been the customer service. I can honestly say I've never been more impressed with a live-chat support team. Sometimes my questions are complicated or even a bit confusing but the support staff always takes the time to help me find the right solution. There are no robotic answers or scripted responses. The team genuinely cares about helping users solve their problems. It might sound strange but sometimes when something breaks, I almost don't mind because I know I'll get to interact with such a helpful and knowledgeable support team.

Cons

Some of the default views on the admin side don't really make sense to me. For example, when I open the calendar, it only shows the next three hours instead of a full week. A weekly view would make more sense as a default. Maybe it's something I can change in the settings, I'll probably end up asking support again. Also while there are customization options, I feel the platform could do more to make it look like a true white-label product.

Pros

What I really like about the platform is the booking system itself. It has many simple but useful features that make scheduling appointments easy and convenient for my business.

Cons

I think the design could definitely be improved. The colors and the main entry page feel a bit plain and a more modern look would make the software more appealing to use.

Pros

it offers a lot of flexibility and many features that can be customized to fit my business needs. Their support team is available 24/7 and always responds quickly whenever I have questions about the software. I also find the integrations extremely helpful. The team assisted me with setting up around 90% of the data collection I needed and when the remaining 10% required more technical expertise, they stepped in and helped me complete it.

Cons

In some areas the software could be a little more interactive. That said whenever I do get confused their customer support team is quick to respond and always helpful which makes the experience much easier.

Pros

I am currently using the free trial and so far I am more than satisfied with the experience. The platform works well and offers enough functionality for me to see how useful it can be for managing appointments.

Cons

honestly I have not run into anything negative so far. I am really enjoying using the software and it's been working great for me.

Pros

the software itself works really well but what truly makes me love it is the support team behind it. Their assistance and responsiveness make a huge difference in the overall experience.

Cons

i wish I had discovered it earlier. It would have saved me so much time during the busy spring season when scheduling was getting overwhelming.

Pros

once I spent a little time learning how everything works, I found the system very simple to use. After getting familiar with it, managing bookings and schedules became very easy.

Cons

at this point, I don't really have any complaints. From what I have seen so far, the system fits our needs really well and seems like it will work nicely for us moving forward.

Pros

It is extremely easy to use and it didn't take me long to learn how everything works. One of the biggest advantages for my business is that it integrates with Google which is where about 95% of our customers find us. That integration has made a huge difference for us.

Cons

When I tried to pause my account during COVID-19 the process was a little confusing at first. Thankfully.. their support team responded quickly and helped me pause the account without much trouble.

Pros

it provides a great way for me to enter all the important information and manage appointments without any problem. The process is smooth and easy which makes organizing bookings much easier.

Cons

In my experience it's not the best fit for a gym environment. Most of our prospects still prefer to just walk in or call instead of scheduling appointments online.

Pros

my favorite things about this software is the Google Bookings feature. It allows customers to book appointments directly when they search for my business on Google without even visiting my website. I also appreciate how visually appealing the application is, as it blends nicely with the design and style of my website.

Cons

I really don't have many complaints about this software. Overall.. it's very user-friendly and the team has done a great job making it easy to work with.

Pros

it has helped remove a lot of the stress from managing appointments for my SEO-related business work. I used to get frustrated handling bookings with different clients manually but after reading about it in an article, I decided to give it a try. I am really thankful that I did. It solved one of the biggest challenges in my business. The automatic reminder feature keeps clients informed and the platform makes it very easy to manage interactions with them. Group scheduling, class scheduling and automatic notifications are all fantastic features that have made my workflow much smoother.

Cons

i genuinely love almost everything about this software. The only thing that would make me even happier is if they added more payment or money-related integration features.

Pros

One of the best features of it is the automated reminder system that sends notifications to both parties. This saves me a lot of time because I don't have to manually remind clients about their appointments. The software is also very easy to use and has a clean, attractive interface. Overall it exceeded my expectations and I am very happy with how well it works.

Cons

can't think of any negative feedback about this service. I'm very satisfied with it and would definitely recommend it to anyone who wants to stay organized and manage their schedule more efficiently.

Pros

love the mobile app because it makes it easy for me to manage things even when I am not at my desk. One feature that stood out to me was the ability to track attendance for our group classes. It helped me stay organized and quickly see who showed up without having to track everything manually.

Cons

one thing that bothered me was how group classes only appeared on the calendar when someone had already booked them. It would have been much easier if the classes showed up on the calendar even when they were empty so that the time slot was clearly reserved. I also didn't like that the email and text message templates couldn't be customized and I wish I had the ability to edit the default client profile.

Pros

What impressed me most about it is how simple everything is to set up and use. The interface is clean and well thought out and the overall user experience feels smooth. I also like how configurable the features are because it gives me a lot of control to adjust the system according to my needs.

Cons

it could use more marketing-related features, such as tools for tracking conversions or generating leads.

Pros

I honestly think it is awesome. My team and I used it for quite a long time and during that time we booked hundreds of appointments through it. It worked reliably and made scheduling much easier for us. I would definitely recommend adding it to your website if you are looking for a solid appointment booking system.

Cons

there's nothing about it that I dislike. The free version works well for many people and still provides plenty of useful features.

Pros

One of the things I like the most is that it's free but still works just as well as many paid scheduling tools. I can send appointment details directly to a client and they can confirm through email which saves a lot of back-and-forth communication. I also appreciate how easy it is to customize the system to fit my specific needs.

Cons

So far I have not experienced any issues with the software. Everything has been working smoothly for me.

Pros

onboarding process is very simple and easy to follow. It also provides a one-page appointment booking webpage which is really convenient for sharing with clients. I like that it supports online payments and offers many API integrations through Zapier. On top of that, having a mobile app makes managing appointments even easier when I'm on the go.

Cons

I would like to see more clarity around HIPAA compliance when it comes to booking appointments especially for businesses that deal with sensitive client information.