Appointy Reviews

“Getting used to it but needs improvements

Pros

When I first started using it I did not fully understand everything it could do. But after spending more time with it I've gotten used to the platform and now I can really appreciate the features that I didn't notice or understand during my first experience using it.

Cons

I still feel like some of the features and services are limited for my needs. While it works well overall there are a few things I wish it offered. I am hoping future updates will add more functionality and fix the areas where I feel the platform is currently lacking.

“smooth to use with no complaints

Pros

It is super easy to use and very interactive. Scheduling appointments through it feels smooth. The interface is user-friendly and simple to understand which makes managing bookings a lot less stressful for me.

Cons

honestly I don't have any complaints about it. From my experience it works exactly the way I need it to. everything runs smoothly and it does its job really well so I am completely satisfied with it.

“appointment notifications direct to phone

Pros

i really like that all my appointments send notifications directly to my phone. Because of that I am always aware of my upcoming bookings and I can stay fully prepared for my clients without worrying about missing anything.

Cons

one thing I wish it had is a built-in payment app that supports tap-and-pay payments. That would make things much more convenient for me when dealing with customers in person.

“simple booking tool

Pros

One of the things I like the most is how easy it is for my customers to book appointments with my business. The system makes the whole process simple for them which also saves me time and reduces back-and-forth communication.

Cons

I genuinely like everything about it. It has been working perfectly for my needs and I have not really run into anything that I would want to change.

“Solid user experience & needs smoother integration

Pros

the product was fairly easy to set up. It provides a solid user experience when it comes to scheduling and managing appointments. Some of my clients also used this system and since I was acting as the administrator, I worked with it quite a bit. overall, most of those clients seemed very satisfied with how it worked.

Cons

While it works well overall I noticed that some competitors offer more integrated services. Also the integration with WordPress could have been a bit smoother. It was not terrible but it definitely could have been more easy.

“Flexible scheduling with occasional lag

Pros

its easy to schedule appointments using this tool and it's flexible enough to adjust to our specific needs. It works well for our workflow and allows us to organize our bookings in a way that makes sense for our team.

Cons

I don't have many issues with it but I've noticed that it can lag a little sometimes depending on the situation. It's not a huge problem but it does happen occasionally.

“easy to use but needs a modern design

Pros

What I appreciate most is how easy the system is to use for both admins and clients. the onboarding process is simple and smooth so getting started does not feel overwhelming. on top of that, the pricing is very reasonable and the support team has been excellent whenever I have needed help.

Cons

it is excellent in terms of functionality but visually it's not very flashy. For my type of audience something with a bit more visual appeal and modern design would work better.

“Supportive team is great

Pros

support team has been incredibly responsive and knowledgeable whenever I've reached out. I also like that the product itself is packed with useful features which makes it a very capable tool for managing appointments and scheduling.

Cons

it is not the easiest tool to figure out on your own because it's not extremely interactive at first. However once you get used to it..... it's very powerful. The support team is also fantastic and really helpful, almost like a white-glove service.

“sluggish on browser

Pros

Every time I have contacted the support team, they have responded very quickly. Not only that but they are always able to guide us in the right direction and help us solve any issues we run into.

Cons

I've noticed that it can feel sluggish when I am going through it on a web browser. It's not unusable but the speed could definitely be improved to make the experience smoother.

“Premium features are costly

Pros

I really like the interface of it because its very user-friendly. I don't consider myself particularly tech-savvy but even then I had no trouble learning how to use it and go through the system.

Cons

one thing I don't like is that some of the best features in it come with a higher price tag. I wish a few of those premium features were included in the basic plans because they would make the platform even better for everyday users.

“Great features with limited integrations

Pros

from my experience, it offers a lot of benefits for businesses that want to manage their appointments more effectively. I found the layout very user friendly which made it easy for me to navigate and set everything up without much confusion. I also really like the customization options because they let me adjust the booking system to match my business branding and needs. Features like automated reminders, online payments and real-time availability have been extremely helpful for improving the experience for my clients and reducing missed appointments. Another thing I appreciate is that it supports multiple locations and staff members which makes it suitable for businesses of different sizes. On top of that, the customer support team has always been responsive and helpful which has made my overall experience with the platform very positive.

Cons

One downside I've noticed with it is the limited number of integration options. While it does connect with common tools like Google Calendar and Outlook, I feel it could benefit from deeper integrations with CRM systems or marketing platforms. Another thing to consider is the pricing. For small businesses that don't rely heavily on appointment scheduling, the cost is high. The platform also offers customization but I personally think the design and branding options are somewhat limited especially if you have very specific design preferences.

“effective tool with great support

Pros

I find the software clean, simple and very easy to use. Everything is laid out in a way that makes sense so managing bookings does not feel complicated. What impressed me even more is the customer support service. Every time I have reached out to them with a question, they have patiently walked me through the solution step by step. I honestly don't remember a single time when they could not help me right away. It's reassuring to know that whenever I need assistance someone is there to guide me.

Cons

it definitely sits on the higher end when it comes to pricing. That said I do feel like you get what you pay for. Whenever I have tried cheaper tools, they simply didn't offer the same level of services and features that this one provides.

“friendly tool with minor booking issues

Pros

my team and I were under a lot of pressure trying to manage a huge event with a large crowd. We had to schedule multiple dates and customize different booking options and the deadlines were getting very tight. At one point we were honestly panicking because everything felt overwhelming. then we discovered this app and I have to say I am extremely grateful that we did. the system is very user-friendly and our customers found it easy to use as well. What really made me stick with this platform is the amazing support team. they were incredibly attentive to all my questions and even helped customize the setup to fit our needs. It honestly felt like having another colleague working right beside me until everything was done. The team deserves real recognition for how helpful and dedicated they are. Thanks so much to everyone involved...your support truly made a difference for us.

Cons

I'd really like to see improved is the booking page. I wish the available time slots were highlighted more clearly so customers can quickly spot open appointments without having to look too closely.

“best for productivity

Pros

Using this platform has helped increase productivity in our company and has supported our overall growth. It allows us to schedule meetings and appointments easily while also sending reminders through messages and emails so nothing gets missed. I really like the calendar feature because it lets everyone see the availability of different dates which makes planning much smoother. another useful feature is the option for online payments which simplifies the process for both our team and our customers.

Cons

i honestly don't think there are any major features that need improvement. The platform has done a great job helping us manage our online appointments and payments in one place. It has also helped us stay more organized, reduce missed appointments and create a smoother workflow overall.

“Simple to use but tedious invoice creation

Pros

scheduling with this system was fairly easy. the process felt simple and easy to follow which made it convenient for managing appointments without needing a lot of time to figure things out.

Cons

one issue I ran into was when I tried creating an invoice for an appointment. The process felt a bit tedious and could definitely be simplified to save time.

“appealing design but lacks mobile app

Pros

I used this system for a class booking business and it worked really well for my needs. One of the first things I noticed was how beautiful and clean the design looks. I was able to set restrictions on client bookings based on the validity period of their class registrations which was very helpful for managing access. The cancellation and rescheduling features also worked very smoothly. On top of that, the client sign-up form was simple and easy to complete and the reminder emails helped keep everyone informed about their bookings.

Cons

reporting features didn't meet my expectations and felt somewhat limited. Another issue for me was the lack of a proper Android or iOS app for customers to log in and manage their bookings easily.

“declined greatly

Pros

when I first started using the platform about two years ago, it was very easy to work with and still felt affordable for my business. Back then the customer support was also very reliable and responsive whenever I needed help. Overall my experience during that time was quite positive.

Cons

I've been using it for years but unfortunately I have decided to move away from it. The main reason is the mobile experience. The iOS app and the mobile browser version almost never work properly anymore. I know "never" is a strong word but that's honestly how it feels. After every iOS update something seems to break and parts of the system stop functioning. It makes me feel like the software is not being maintained quickly enough by the parent company in Singapore. At this point, I can only use it on my desktop which is a huge drawback for a modern business. I've contacted their team multiple times and the only response I get is that they are working on the app. Even though I'll lose the history of hundreds of clients, I've decided to leave because the system only lets me export names and addresses, not the full appointment history. It's very inconvenient but I don't feel like I have another option.

“good tool but pricing could be better

Pros

What stands out the most to me is how easy this software is to use. the interface is very user-friendly so even someone without much technical experience can quickly understand how everything works.

Cons

cost of the software was not the best compared to some other options out there. I felt like there were alternatives that offered similar functionality for a lower price.

“Excellent support with simple management

Pros

One thing I really appreciate about it is their support team. In particular, one of the team members I interacted with was incredibly helpful and solved my issue almost instantly. The response was quick and efficient which made the whole process stress-free for me. Overall the support team has proven to be very reliable and the platform itself has made managing appointments much simpler for me. I'm really thankful for the help they provide.

Cons

I did struggle a little when trying to make some changes to my account settings. Luckily, when I reached out to the support team, they were able to fix everything in just a few minutes.

“helpful integrations but expensive pricing plan

Pros

i like the integrations and API options that it provides. There are many booking customization features that make the experience easier for both customers and staff members. One feature that worked perfectly for us was the Google Calendar synchronization. It allowed our staff to block time directly through Google Calendar without needing to log into the system separately which made managing schedules much more convenient.

Cons

pricing plan that allows only five staff members for $49.99 per month felt too expensive for us. We also had some trouble with the API which was difficult to maintain even with the help of a developer. I noticed they have since added Zapier integration which might make things easier but that would probably add extra costs as well.

“amazing features and needs more customization

Pros

how flexible it is when it comes to configuring it for my business needs. It offers alot of useful features but the thing that impressed me the most is the live help and the exceptional level of customer support. Even during the free trial, the support team answered all my questions quickly and often sent me direct links to helpful guides and resources so I could find the exact information I needed.

Cons

there are just one or two small areas where I think additional customization would help. For example, the design of the gift certificate emails could be improved a bit. I also think the code in those emails should be displayed larger than the price to make it easier to notice.

“automatic tracking keeps capacity organized

Pros

one feature I found especially helpful was the ability to limit the number of attendees for bookings. This became very important during the COVID-19 pandemic when we needed to maintain physical distancing. The app keeps track of reservations automatically which made it much easier for me to manage capacity and ensure everything stayed organized.

Cons

Every now and then I have experienced small glitches in the reservation system. They don't happen often but they do show up occasionally.

“Smooth scheduling

Pros

I loveee using it because it removes the stress of scheduling tutoring sessions for my students. The system is simple enough that parents can use it easily which makes the whole process smoother for everyone. It also helps prevent overbooking which is very important when there are social distancing restrictions. Another thing I appreciate is how easy it is to cancel or reschedule sessions whenever needed. I also like having the ability to control how many sessions parents can book each week.

Cons

one thing I don't like about the software is that it's not very user-friendly when trying to add additional seats from the administrative side. That part of the system could definitely be made simpler.

“Easy-to-use platform with helpful integrations

Pros

there's a free version available so I never felt pressured to upgrade right away. The platform itself is easy to use and works smoothly. I also appreciate that the developers can help customize widgets for my website when needed. There's even a mobile app available in the App Store which makes managing bookings more convenient. I also love the integrations with different platforms like Google Analytics, the "Book Now" option on Instagram and the ability to schedule directly through Google Business. On top of that, it connects with Zapier which helps me automate many of my daily tasks.

Cons

it would be helpful if the platform added short descriptions when hovering over certain options or settings. That would make it much easier to understand what each feature does.

“Impressive support!

Pros

The absolute best part of my experience with it has been the customer service. I can honestly say I've never been more impressed with a live-chat support team. Sometimes my questions are complicated or even a bit confusing but the support staff always takes the time to help me find the right solution. There are no robotic answers or scripted responses. The team genuinely cares about helping users solve their problems. It might sound strange but sometimes when something breaks, I almost don't mind because I know I'll get to interact with such a helpful and knowledgeable support team.

Cons

Some of the default views on the admin side don't really make sense to me. For example, when I open the calendar, it only shows the next three hours instead of a full week. A weekly view would make more sense as a default. Maybe it's something I can change in the settings, I'll probably end up asking support again. Also while there are customization options, I feel the platform could do more to make it look like a true white-label product.

“smooth booking with design improvements needed

Pros

What I really like about the platform is the booking system itself. It has many simple but useful features that make scheduling appointments easy and convenient for my business.

Cons

I think the design could definitely be improved. The colors and the main entry page feel a bit plain and a more modern look would make the software more appealing to use.

“flexible but needs more interactivity

Pros

it offers a lot of flexibility and many features that can be customized to fit my business needs. Their support team is available 24/7 and always responds quickly whenever I have questions about the software. I also find the integrations extremely helpful. The team assisted me with setting up around 90% of the data collection I needed and when the remaining 10% required more technical expertise, they stepped in and helped me complete it.

Cons

In some areas the software could be a little more interactive. That said whenever I do get confused their customer support team is quick to respond and always helpful which makes the experience much easier.

“Satisfied with the free trial experience

Pros

I am currently using the free trial and so far I am more than satisfied with the experience. The platform works well and offers enough functionality for me to see how useful it can be for managing appointments.

Cons

honestly I have not run into anything negative so far. I am really enjoying using the software and it's been working great for me.

“excellent support makes the difference

Pros

the software itself works really well but what truly makes me love it is the support team behind it. Their assistance and responsiveness make a huge difference in the overall experience.

Cons

i wish I had discovered it earlier. It would have saved me so much time during the busy spring season when scheduling was getting overwhelming.

“Simple system with no complaints

Pros

once I spent a little time learning how everything works, I found the system very simple to use. After getting familiar with it, managing bookings and schedules became very easy.

Cons

at this point, I don't really have any complaints. From what I have seen so far, the system fits our needs really well and seems like it will work nicely for us moving forward.

“nice Google integration for better booking

Pros

It is extremely easy to use and it didn't take me long to learn how everything works. One of the biggest advantages for my business is that it integrates with Google which is where about 95% of our customers find us. That integration has made a huge difference for us.

Cons

When I tried to pause my account during COVID-19 the process was a little confusing at first. Thankfully.. their support team responded quickly and helped me pause the account without much trouble.

“best for organizing appointments

Pros

it provides a great way for me to enter all the important information and manage appointments without any problem. The process is smooth and easy which makes organizing bookings much easier.

Cons

In my experience it's not the best fit for a gym environment. Most of our prospects still prefer to just walk in or call instead of scheduling appointments online.

“Google bookings feature is a game-changer

Pros

my favorite things about this software is the Google Bookings feature. It allows customers to book appointments directly when they search for my business on Google without even visiting my website. I also appreciate how visually appealing the application is, as it blends nicely with the design and style of my website.

Cons

I really don't have many complaints about this software. Overall.. it's very user-friendly and the team has done a great job making it easy to work with.

“Reminders and notifications align my workflow

Pros

it has helped remove a lot of the stress from managing appointments for my SEO-related business work. I used to get frustrated handling bookings with different clients manually but after reading about it in an article, I decided to give it a try. I am really thankful that I did. It solved one of the biggest challenges in my business. The automatic reminder feature keeps clients informed and the platform makes it very easy to manage interactions with them. Group scheduling, class scheduling and automatic notifications are all fantastic features that have made my workflow much smoother.

Cons

i genuinely love almost everything about this software. The only thing that would make me even happier is if they added more payment or money-related integration features.

“Automated reminders save time

Pros

One of the best features of it is the automated reminder system that sends notifications to both parties. This saves me a lot of time because I don't have to manually remind clients about their appointments. The software is also very easy to use and has a clean, attractive interface. Overall it exceeded my expectations and I am very happy with how well it works.

Cons

can't think of any negative feedback about this service. I'm very satisfied with it and would definitely recommend it to anyone who wants to stay organized and manage their schedule more efficiently.

“Mobile app helps track attendance but needs improvements

Pros

love the mobile app because it makes it easy for me to manage things even when I am not at my desk. One feature that stood out to me was the ability to track attendance for our group classes. It helped me stay organized and quickly see who showed up without having to track everything manually.

Cons

one thing that bothered me was how group classes only appeared on the calendar when someone had already booked them. It would have been much easier if the classes showed up on the calendar even when they were empty so that the time slot was clearly reserved. I also didn't like that the email and text message templates couldn't be customized and I wish I had the ability to edit the default client profile.

“nice setup with room for marketing features

Pros

What impressed me most about it is how simple everything is to set up and use. The interface is clean and well thought out and the overall user experience feels smooth. I also like how configurable the features are because it gives me a lot of control to adjust the system according to my needs.

Cons

it could use more marketing-related features, such as tools for tracking conversions or generating leads.

“reliable and free with plenty of useful features

Pros

I honestly think it is awesome. My team and I used it for quite a long time and during that time we booked hundreds of appointments through it. It worked reliably and made scheduling much easier for us. I would definitely recommend adding it to your website if you are looking for a solid appointment booking system.

Cons

there's nothing about it that I dislike. The free version works well for many people and still provides plenty of useful features.

“Free but effective with great customization

Pros

One of the things I like the most is that it's free but still works just as well as many paid scheduling tools. I can send appointment details directly to a client and they can confirm through email which saves a lot of back-and-forth communication. I also appreciate how easy it is to customize the system to fit my specific needs.

Cons

So far I have not experienced any issues with the software. Everything has been working smoothly for me.

“smooth onboarding with more clarity needed on HIPAA

Pros

onboarding process is very simple and easy to follow. It also provides a one-page appointment booking webpage which is really convenient for sharing with clients. I like that it supports online payments and offers many API integrations through Zapier. On top of that, having a mobile app makes managing appointments even easier when I'm on the go.

Cons

I would like to see more clarity around HIPAA compliance when it comes to booking appointments especially for businesses that deal with sensitive client information.

“good for organizing with small improvements needed

Pros

I liked the widgets because they made it easy for me to move between different apps and programs. My schedule is usually all over the place and like most people these days I rely on several different tools. it helped me stay organized and manage everything in one place. I was also able to track attendance for some of my meetings which was really helpful. The Facebook integration was another feature I used quite a lot.

Cons

I once deleted a few appointments by mistake without realizing it right away. Luckily, they were not anything major and I also had them saved in another calendar. Still, I think the system could use a few more confirmation prompts like an extra "Are you sure?" message before deleting appointments.

“easy to use but sharing schedule could be better

Pros

In my experience the ease of use with this software is truly outstanding. Compared to other tools in the same industry, it feels much simpler and more easy to work with.

Cons

In my experience sharing the schedule with others is not as easy as it is with some competing tools. It works but the process feels a bit more complicated than it should be.

“Smooth to use with helpful updates

Pros

what I like most is how easy the system is to learn. The learning curve is very small and the transition to using it in my workflow felt smooth and comfortable.

Cons

Some of the things that used to be difficult to manage have already been fixed with updates which I really appreciate. It shows that the developers are paying attention and improving the software over time.

“A lifesaver for managing appointments

Pros

it honestly felt like a lifesaver for me. It helps me create an organized appointment book so I never accidentally overbook meetings. The built-in calendar also keeps everything structured and easy to manage.

Cons

I would not change anything about this program. It works well for me and does exactly what I need it to do. Great job overall!

“sync issues

Pros

overall, I found the system fairly easy to get started with... although there were a few areas that took a bit more time to understand. Still, once I became familiar with it, things started working more smoothly.

Cons

A major issue I have faced is that the system and the mobile app don't always sync properly. A lot of the time, customers are not able to pay online because of glitches. Sometimes the website does not connect properly with the payment source so I can't even confirm whether the customer has paid or not. Because of this, I've had to deal with more customer complaints than I'd like.

“essential tool with social media features

Pros

very easy to use when it comes to scheduling appointments. It's an essential tool that helps me stay organized and keep everything on track. I also really like the social media features especially since I'm not very experienced with social media tools.

Cons

customizable features are great in theory but I think they could be made a little more user-friendly. Right now, it can take some time to figure out how to adjust certain settings.

“Polished interface but missing couple scheduling

Pros

The platform is very easy to use and has a clean, well-designed interface. The user interface and user experience both feel polished which makes navigating through the system comfortable.

Cons

one feature I wish it had is the ability to schedule appointments for couples massages. For businesses that offer services like that, having a built-in option would make scheduling much easier.

“best for busy schedules

Pros

My work schedule can be pretty unpredictable and I am often moving from one side of the office to the other throughout the day. Along with my regular tasks and projects, I also have weekly meetings with different staff members. I'm really glad we use it because it helps me manage all my appointments in one place. It connects with my Google Calendar, helps me book rooms for meetings and sends reminders so I don't forget anything. It even checks if I need to schedule recurring appointments which saves me a lot of time.

Cons

there were a few occasions where I experienced small glitches while using the app on my phone. Aside from those moments though, I did not run into any other major problems and the software has been very helpful for my daily work.

“keeps existing customers and attracts new

Pros

one thing I've noticed is that this tool helps me keep my existing customers while also attracting new ones. Being able to manage everything from the same app has made running my business much more efficient.

Cons

sometimes the system feels slow when it first starts up. Usually... though, a quick update fixes the issue and everything runs smoothly again.