Anonymous
Small-Business, 11-50 employees
“Easy support portal system
Pros
For the most part, moving through the system is easy. I also find the support portal helpful although response times can sometimes vary.
Cons
Payroll processing sometimes feels a bit inconsistent for me especially because different reports are located in different sections which makes navigation slightly confusing when I need everything quickly.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
5
Anonymous
Small-Business, 11-50 employees
“inconsistent service experience
Pros
Not having to deal with payroll taxes or prepare W-2s myself has saved me a lot of time. The added benefit management features make it even more convenient for me.
Cons
The quality of service I receive can vary depending on who is handling my account which affects my overall experience from time to time.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Deborah P.
Small-Business, 11-50 employees
“Reliable HR
Pros
I've had a really steady experience with this tool. Whenever I've reached out for help with HR, payroll, or reporting, the support team has been polite and clear. I use it regularly and it's been easy for me to work with especially when onboarding new employees. Even with upcoming updates, I feel comfortable knowing support will be there if I need it.
Cons
Sometimes I struggle a bit to locate specific reports and that's one area where I hope the updated version makes things clearer for me. When I do get stuck, I can always reach out to the support team which gives me some reassurance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angie A.
Small-Business, 11-50 employees
“Dedicated account support service
Pros
Having someone like Michelle as a go-to contact has made a big difference for me. She's always been helpful and knows her stuff which makes things easier whenever I need assistance.
Cons
For my situation, the cost feels a little high for a small business but at the same time I do notice it saves me time and reduces manual work in other areas which balances it out for me.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Anonymous
Small-Business, 11-50 employees
“Professional HR support team
Pros
The support team has really stood out to me. Every interaction has been professional and friendly and that level of service is what makes this tool different from others I've used.
Cons
Old records are not always easy for me to pull up and I usually need a bit more time than expected to find what I'm looking for.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9