Total 4 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

25%

3

Stars

25%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

S

Susan

Retail, 500+ employees

More than a year

5.0
November 2021

Great and simple to use

Pros

The reports are good, simple to read and don't take much of our effort to interpret.

Cons

Honestly I cannot think of anything negative to say. Their site is really simple to navigate.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Stacey

Non-Profit Organization Management, 1-10 employees

More than a year

4.0
October 2021

smooth, reliable but frequent password resets

Pros

Our organization handles a lot of detailed background screenings and AmericanChecked has made the whole process smooth and reliable. In short they are incredibly thorough.

Cons

Since I don't log in very often, pretty much every time I do, I end up having to reset my password. I get that it is a security feature and I am sure it's helpful for teams using it weekly but for someone like me who only uses it a few times a year, I just keep my passwords written down so I don't forget!

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

9

L

Lorna

Non-Profit Organization Management, 101-500 employees

More than a year

5.0
October 2021

Clearly laid out and error-proof

Pros

Everything is laid out clearly so it's really easy to find what we are looking for.

Cons

I have not run into any issues with the program. Even if I miss checking a required box, it reminds me before I finalize anything.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

K

Karen

Wholesale, 51-100 employees

More than a year

3.0
October 2021

Unclear report comments

Pros

You only need to fill in a handful of fields to place an order. I means it cannot get much simpler than that, Right?

Cons

The wait time for reports after ordering can be a bit long. Also when reports include comments, they are not always clear like sometimes there is not enough detail to fully understand what's being communicated.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6