HireRoad Reviews

“support team values clients

Pros

The team really values our partnership and stays responsive to what we need. Their dashboards and reports adapt as our requirements change. The insights have definitely improved how we make data-driven decisions. We can now see areas of our business that were completely invisible before. Getting current data is super quick, just takes a few clicks.

Cons

The dashboard legends and views get cut off sometimes because of the sizing constraints, which can be frustrating when you're trying to see all the data clearly.

“Amazing out of box reports

Pros

The out-of-the-box reports are amazing and their team is always ready to brainstorm custom dashboards that fit exactly what we need. Support is awesome and they handle simple requests in hours, and even complex dashboard builds usually take just a few weeks depending on complexity. This has been a game-changer for our reporting process. What used to take us hours every month and quarter to prepare manually is now automated and ready to go. I just validate the data accuracy and can focus my time on developing talking points instead of pulling reports.

Cons

Interface feels pretty outdated compared to other tools I've used. What really bugs me is that the dashboards are stuck to your screen size. You can't scroll to see more content. This makes it tough to fit enough charts and data on one page while keeping everything readable. I wish I could just scroll down to view more graphs instead of constantly switching between different tabs to get the full picture.

“Great experience with support team

Pros

Working with our Senior Business Analyst Jonathan Allen has been a great experience. He's always available when we need help with updates or have questions, and he's genuinely a pleasure to collaborate with.

Cons

As an admin, I really wish there were more options to customize the dashboards to fit our specific needs.

“Quick responses from customer support

Pros

Quick response times have been impressive, and I find it really easy to use. The ability to pull together data from different sources we use has been a game-changer for our workflow.

Cons

I can't really find anything to complain about. Their new ticketing system has made it so much easier to request features without any difficulty.

“Well trained support staff

Pros

Support team is very well trained and eager to help. The business intelligence features really help us make better decisions, and the collaboration tools keep everyone on the same page.

Cons

Haven't found any real downsides yet. The team is responsive and provides excellent support for our needs.

“Always there for me

Pros

They're always ready to jump on a call when I need help! There are tons of configuration options for both Workbooks and Dashboards which makes it easy to display our staff metrics and other varying data points.

Cons

I'd love to handle some of the smaller tweaks myself, like changing colors or updating titles. This would cut down on the back-and-forth with support and let them focus on bigger issues.

“User-friendly system with great support

Pros

The system really helps us find solutions that adapt to our evolving requirements. Everything feels userfriendly and presents our data in a clean, organized way. Whenever we need changes, the support team jumps right in to help troubleshoot and deliver simplified results.

Cons

Sometimes it takes several rounds of editing to get the data right which can be time-consuming.

“Impressive customization options

Pros

Layout customization options are really impressive and I appreciate how quickly I can get my data uploaded and ready to go.

Cons

The system struggles a bit when dealing with really complex data sets or intricate information structures

“Gives valuable insights that are essential for us

Pros

I've been using this tool for almost ten years to show reporting insights. Really appreciate having critical and customized reports right there when I need them. Being able to combine data from different sources to create valuable insights has been absolutely essential for us.

Cons

manual uploads are a bit tedious but we're figuring it out.

“exceptional support and meaningful insights

Pros

The way this tool transforms our raw data into meaningful insights has completely changed how we operate. Their customer service team has gone above and beyond to accommodate our specific needs and guide us through everything.

Cons

Nothing really comes to mind. We've had a great experience overall.