
HotSchedules Reviews
Total 11 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars64%
4
Stars27%
3
Stars9%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Anonymous
Mid-Market, 51-100 employees
“excellent choice for restaurant scheduling
Pros
The shortcuts make everything so much easier for me. I honestly love how simple it is to create schedules and track trends, it just makes life so much smoother!
Cons
I run into problems with labor analysis when we stay open past the system's preset closing time. The shift in programming messes up the data since our actual hours don't match what's set in there.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Kris M.
Mid-Market, 51-100 employees
“I love it!
Pros
It is awesome for managing crew schedules plus it makes organizing shifts so much simpler than before and saves me a ton of time each week.
Cons
Honestly, I can't think of anything I dislike about this program.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Mid-Market, 51-100 employees
“easy interface and mobile app time-saver
Pros
the interface is easy to use and the mobile app is a huge time-saver for me. I can handle things on the go instead of being stuck at my desk.
Cons
The setup was challenging but I guess that's to be expected. Other than that, there's not much to complain about.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Megan S.
Mid-Market, 51-100 employees
“Best tracking tool
Pros
I love how this keeps everyone's schedules and time-off requests neatly organized. The shift-swapping feature between staff is a lifesaver, too.
Cons
I can't think of anything I dislike about it right now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Mid-Market, 51-100 employees
“Excellent ScQheduling with Great Communication
Pros
It's so simple to put together schedules and it saves me both time and money, which I really appreciate.
Cons
i feel like the only downside is that the frequent updates make it seem like I'm constantly relearning everything from scratch.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Matt J.
Small-Business, 11-50 employees
“reliable tool with growth potential
Pros
The design is really sleek and easy to get used to. I'm in the restaurant business, so I need something simple to use and this is perfect for that.
Cons
I haven't had any issues with the scheduling features so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David C.
Small-Business, 11-50 employees
“Stable management
Pros
I really value how fast the support team responds. They understand that time is critical in business and they're always there to resolve issues right when I need them.
Cons
No real complaints here. I managed to get everything sorted pretty quickly when I ran into problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small-Business, 11-50 employees
“Simple yet effective scheduling solution
Pros
Syncing with POS is quick and whenever I need help, their support team is fast to respond.
Cons
The compliance tracking could definitely be better when it comes to ensuring the schedules follow local labor laws properly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small-Business, 11-50 employees
“streamlined scheduling
Pros
The interface works great for both associates and managers, no issues at all.
Cons
Sometimes, logging into different platforms feels like a trouble.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Lyn M.
Small-Business, 11-50 employees
“Easy and efficient software
Pros
It's very user friendly. It feels natural and my team picked it up quickly without much training. The shift-swapping feature is amazing, approvals go through smoothly and managing the roster is so simple.
Cons
I'm still trying to figure out the employee hours tracking since there seems to be some mismatch. I'm pretty sure it's a simple fix but I just haven't had time to look into it yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lauren C.
Small-Business, 11-50 employees
“good tool but needs more updates
Pros
to be honest, for me the simplicity is perfect, no unnecessary clutter. It's really easy to use which is exactly what I need when I want to get things done quickly.
Cons
It lacks any standout features that really impress. It's simple and user-friendly but there's definitely room for more advanced capabilities.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5