Total 24 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

29%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

L

Lissa

Not Specified, 500+ employees

More than a year

5.0
October 2016

Most user friendly system feature

Pros

User friendly is what I like most about this system.

Cons

Nothing comes to my mind as a major issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Denise

Retail, 500+ employees

5.0
October 2016

easy navigation and task completion

Pros

I find it very easy to use and navigate, which helps me complete tasks efficiently.

Cons

I find the iPad version of this tool somewhat limited.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

R

Rebecca

Not Specified, N/A employees

5.0
November 2010

Structured employee relations and reports

Pros

It provides much needed structure to the employee relations and investigations processes. I can capture information and documentation easily to find location for reference later. It creates very professional investigation reports.

Cons

It can be tough getting user acceptance, especially if there wasn't a defined process for investigations before using this tool. We had to create an implementation and training plan to address this.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

M

Maureen

Not Specified, N/A employees

5.0
October 2010

guided process for all investigators

Pros

This tool is of benefit to both the HR professional who is relatively new to conducting investigations as well as the seasoned investigator. For the less experienced investigator, I appreciate the process guidance. As a seasoned investigator, I value the orderly flow that forces me to slow down and document each step of the process well. The result after the investigation is a detailed case report. I highly recommend this system to anyone who conducts even ONE investigation a year.

Cons

The system may slow me down a bit initially, particularly before I build templates for different types of investigations. While the extra time can result in high quality documentation, I need to be prepared for the adjustment.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8