Mechanical or Industrial Engineering, 500+ employees
More than a year
“excellent support, clunky booking experience”
Pros
The customer support is excellent and the user interface is fairly smooth. Overall I would say HybridHero system works well for what it offers but there is room for improvement, especially regarding responsiveness when booking desks.
Cons
One thing I noticed is the system limits the ability to adjust desk bookings such as restricting workstations to specific days. Also the user interface could be improved to make it easier for my team to use. The slow loading times and occasional random page reloads are annoying. Additionally staff from other offices find it hard to figure out how to book a desk when visiting.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
10
Functionality
6
Public Safety, 500+ employees
More than a year
“simple web booking, buggy mobile app”
Pros
Booking a desk on the website is simple. I like that it mirrors the office layout and you can see who has reserved which desk.
Cons
The mobile app could be much more user friendly. Even though there is an option to modify bookings, we have to delete the current booking and make a new one which is inconvenient.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Civil Engineering, 500+ employees
Less than 6 months
“Fantastic features but occasionally glitchy”
Pros
Being able to select a preferred desk and book weeks in advance is a fantastic feature providing consistency and predictability.
Cons
HybridHero app and website can sometimes be glitchy. So you may need to refresh or re-select options which can be a bit frustrating.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Hospital & Health Care, 500+ employees
More than a year
“Great simple tool”
Pros
It is a great, simple tool for desk booking. We only use it for that purpose but it meets our needs perfectly. The support team was also incredibly helpful during the system upgrade transition.
Cons
Some elements on the website don't scale properly and I noticed there are a few things that are not immediately obvious to some users without guidance.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
Design, 500+ employees
More than a year
“easy desk booking but iOs lacks desk visibility”
Pros
I love being able to save my preferences like choosing my default seat. The seat layout that matches the office layout makes finding available desks so much easier.
Cons
On the iOS app, it is impossible to see who's booked which desk. To view this we have to log in through the website.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
6
Insurance, 500+ employees
Less than 6 months
“excellent service”
Pros
One thing I really like is the customer service, the platform itself and how simple it is to use. The interface is also very efficient.
Cons
I find it annoying that I need to enter my login credentials multiple times whenever I access the system. It's a bit tedious.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Machinery, 500+ employees
More than a year
“Lacks default preferences”
Pros
It is easy to view the floor plan and reserve desks. We can also see where our teammates are located.
Cons
Well I wish there was an option to set a default desk or office, so I would not have to search for my booking location each time. Having a favorite desk would make booking much quicker.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Mining & Metals, 500+ employees
Less than a year
“impressive support and user-friendly app”
Pros
The speed of customer support is pretty impressive. The app is also user friendly making it simple to fill out forms and I really like it. Overall it is great app.
Cons
I don't have any complaints. It is an excellent app for reserving desks and parking spots and I only have positive things to say about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Design, 500+ employees
More than a year
“User-friendly and helpful support”
Pros
I enjoy how user-friendly it is and it helps create a hot-desking environment where I can choose to sit next to new people.
Cons
The new version occasionally lags especially when the website is loading. This was not an issue with the first version.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Civil Engineering, 500+ employees
Less than a year
“better options are available”
Pros
One thing I love is how bookings are automatically cancelled if someone does not check in and the system automatically re-books the same desk for the next week.
Cons
When looking at the desk plan, I have to hover over individual desks to see who booked them rather than having the names automatically appear on the plan.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
8
Functionality
7
Banking, 500+ employees
More than a year
“Real-time desk booking with Outlook sync”
Pros
The app manages desk and space booking with real-time availability and the Outlook integration helps us keep everything synchronized.
Cons
There was a time when I reserved a desk but the system displayed the wrong number as booked, causing some confusion. Thankfully it has not happened again after I reported it to the support team.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Architecture & Planning, 51-100 employees
Less than a year
“smart and efficient system”
Pros
HybridHero is a smart system with Outlook and Teams integration that ensures efficient use of all office spaces.
Cons
I have not noticed any significant issues so far with it except for some slow performance at the start when many new users were logging in. This issue was resolved in two days.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Leisure, Travel & Tourism, 500+ employees
More than a year
“makes daily work life easier”
Pros
It makes my daily work life so much easier. Also I love being able to book my preferred desk ensuring I sit close to my colleagues.
Cons
The process of booking could be made simpler. As sometimes it is not easy to find or cancel a booking from the desk plan.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Insurance, 11-50 employees
Less than 6 months
“easy overall but has poor small-screen display”
Pros
The system is easy to use and the office map is clear. Adjusting bookings is also simple and I like the fact that the app loads quickly.
Cons
It does not work well on smaller screens or windows and the display does not scale properly. I just hope this will be addressed in a future update.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Insurance, 11-50 employees
Less than 6 months
“Great for organizing seating in advance”
Pros
It allows me to organize office seating and book in advance especially for busy days. The layout of the office is accurate and well-presented too.
Cons
The check-in and check-out email notifications are not very useful because they are not often checked or followed up on daily.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8